FIFA World Cup Customer Care Temps (UK Based) - Sport
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We are currently recruiting FIFA World Cup Customer Care Temps to support a major international sporting event on a temporary basis until around 19th July 2026.
This is an exciting opportunity to be part of a fast-paced customer support operation, assisting customers with ticketing and event-related enquiries during the event period.
- Temporary contract (approximately 5 weeks)
- Night shifts: 7:00pm - 7:00am
- Weekday and weekend (must be available for both)
- Pay: £16.00 per hour, plus holiday pay
- Start date: Immediate start
- Remote working opportunity with exception of the first day (office in London)
The Role
As a FIFA World Cup Customer Care Temps, you will be the first point of contact for customers, providing support via phone and helping to resolve a range of ticketing and event-related enquiries.
You will be working across multiple systems, managing customer interactions efficiently and delivering a high standard of service throughout your shift.
Key responsibilities include:
- Handling inbound customer enquiries via telephone
- Providing professional and friendly customer support
- Assisting with ticketing and event-related queries
- Accurately updating customer information across multiple systems
- Escalating complex issues where required
- Maintaining excellent attention to detail when handling customer information
- Working independently while following established processes and procedures
About You
We're looking for candidates who have:
- Previous customer service, customer care or contact centre experience
- Strong communication and problem-solving skills
- Confidence handling customer enquiries over the phone
- The ability to learn and navigate multiple systems quickly
- Excellent organisational skills and attention to detail
Experience within events, ticketing, live entertainment or for a ticketing provider would be highly advantageous, but is not essential.
Technical Requirements
Candidates must have:
- Their own laptop suitable for remote working
- A headset, headphones or earphones for taking calls
- A reliable high-speed internet connection
- Must be based in the UK
If you're interested, please send your CV along with a short note outlining why you would be a good fit for the role to Rebecca.Ramsden@handle.co.uk
Please note that applicants must be immediately available and able to commit to the full contract period.
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.