General Manager
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ou will be responsible for leading, managing, developing and implementing growth strategies. These responsibilities will be a wide spectrum of tasks ranging from sales strategies, recruitment, training, overseeing the food quality and service, as well as having a presence on the floor.
Duties include but not limited to:
Commercial:
- Taking responsibility for the business performance at the location delivering company forecast and yearly targets.
- To analyse and drive profitable sales whilst constantly improving standards.
- To organise marketing activities, such as promotional event and discount schemes.
People Management:
- Offer clear directions and briefings to the team.
- To offer effective feedback on performance through structured reviews.
- To recruit the best team members for the location.
Client Service:
- To build and maintain a solid and professional relationship with John Lewis.
- To ensure effective communication and engagement with John Lewis.
- To regularly monitor customer feedback and produce a suitable action plan based on the results.
Health & Safety, Food Safety and ESG:
- To ensure the location achieves a minimum score of 90% on European Safety Bureau and 5* scores on EHO visits.
- To ensure the location meets statutory and Company requirements of Health & Safety, Food Safety and Environmental legislation and procedures.
- Minimum of 3 years’ experience within a similar retail role
- Barista experience (advantageous)
- Strong leadership and communication skills
- Positive can-do attitude
- Ability to prioritise multiple tasks in a fast-paced, multi-faceted, creative environment, whilst working well under pressure
- Highly developed attention to detail and record keeping
- Passion for hospitality and delivering a great guest experience
- Great team player
- Meal on shift
- Endless tea and coffee on shift
- Enrolment into the WSH pension scheme
- Up to 33 days annual leave (plus extra day for your birthday off)
- Enhanced maternity, paternity and family friendly leave with length of service
- Access to everyday discounts and communication portal
- Employee Assistance Programme and qualified Mental Health First Aiders
- Cycle to Work scheme
- Opportunity to develop and further your career in an exciting company