Group Manager - Client Services - PS
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation TypeCustomer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Role Overview
Client Partner – Job Description
Infosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific public‑sector accounts. In this senior client‑facing role, you will own executive‑level customer relationships, steer end‑to‑end account performance, and ensure profitability and compliance.
This role blends commercial leadership, supporting delivery excellence, and strategic partnership, serving as the trusted advisor to senior stakeholders.
Key Responsibilities
Client & Relationship Leadership
Client Partner – Job Description
Infosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific public‑sector accounts. In this senior client‑facing role, you will own executive‑level customer relationships, steer end‑to‑end account performance, and ensure profitability and compliance.
This role blends commercial leadership, supporting delivery excellence, and strategic partnership, serving as the trusted advisor to senior stakeholders.
Key Responsibilities
Client & Relationship Leadership
- Act as the primary strategic partner to the customer, representing Infosys as a trusted advisor and champion of their priorities.
- Build, nurture, and manage relationships with senior customer stakeholders to ensure sustained alignment and long‑term value
- Lead a dedicated core client management team, providing direction, clarity, and collaboration.
- Hold financial accountability for the account, ensuring the achievement of revenue and margin goals.
- Ensure adherence to financial plans, commercial discipline, and contractual commitments across all engagements.
- Partner with the wider sales teams to identify, shape, and convert new business opportunities within the public sector portfolio.
- Work closely with the delivery programme director in a “2 in a box model”
- Drive consistent delivery quality, client satisfaction, and operational predictability.
- Oversee programme execution for large and complex accounts
- Ensure all work is aligned to contractual obligations and customer expectations.
- Revenue Forecasting Accuracy — Deliver precise revenue forecasting aligned to account expectations.
- Deep experience working within or with the public sector
- Proven leadership of large‑scale programmes with complex delivery models.
- Strong relationship‑management capabilities with C‑suite and senior stakeholders.
- Entrepreneurial, proactive, and hands‑on approach to problem‑solving and opportunity creation.
- Experience working effectively in global delivery models
Strategic Leadership
- Thinks holistically and anticipates industry, policy, and customer shifts.
- Shapes long‑term account strategy and translates it into clear, actionable execution plans.
- Communicates with clarity, authority, and empathy to influence decisions at senior levels.
- Builds trust rapidly and positions Infosys as an indispensable strategic partner.
- Demonstrates strong business and financial judgement.
- Balances growth ambitions with disciplined execution and risk management.
- Places customer value, outcomes, and experience at the heart of all decisions.
- Proactively identifies improvement areas and leads initiatives to enhance satisfaction.
- Creates a high‑performance culture within the account team.
- Enables cross‑functional collaboration across sales, delivery, and advisory units.
Entrepreneurial Drive
- Pursues new opportunities with energy, creativity, and ownership.
- Comfortable navigating ambiguity and driving clarity in complex stakeholder landscapes.
- Remains composed under pressure and maintain forward momentum.
- Takes ownership for results — both successes and challenges — with transparency.