Head of IT
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Reports To:
Chief Technology & Operations Officer
Location:
Birmingham [hybrid] with flexibility to travel nationwide as needed.
SM&CR Function:
Certified Role
Purpose of Role
The Head of IT is a strategic and operational leader responsible for delivering a secure, scalable, and cloud-first technology environment that enables exceptional colleague and client experiences.
This role oversees IT infrastructure, service delivery, and cybersecurity, and plays an active role in operational resilience. The successful candidate will bring energetic leadership, a passion for continuous improvement, and a commitment to best practice — fostering a culture of innovation, collaboration, and user-centricity across a nationally distributed organisation.
Key Responsibilities
- Lead the delivery of IT services across Ascot Lloyd, ensuring a modern, cloud-first infrastructure that supports business agility and resilience.
- Champion a user-focused approach to technology, ensuring colleagues have the tools and support they need to thrive.
Experience & Skills Required
- Proven leadership experience in IT within a financial services environment.
- Strong understanding of cloud infrastructure, cybersecurity, and service delivery.
- Experience in operational resilience and business continuity planning.
- Excellent interpersonal and communication skills across all levels.
- Demonstrated success in managing third-party vendors and complex IT projects.
- Experience with IT governance, risk management, and regulatory compliance.
- Passion for user experience and colleague enablement through technology.
- Ability to lead and inspire teams in a fast-paced, multi-site organisation.
- Relevant project management qualifications and technical certifications.
- Data-driven mindset with experience in performance reporting and analytics.
- Flexible and adaptable approach to working across locations and time zones.
Key Behaviour Indicators
- Visionary leadership with a focus on execution and outcomes.
- Clear, inclusive, and timely communication.
- Collaborative and user-focused mindset.
- Commitment to continuous improvement and innovation.
- Technically proficient and able to develop others.
- Energetic, accountable, and results-driven.