
Location: Reading [Hybrid working 3 days per week in office] Reports to: Client Services & Operations Manager SMCR Function: Certified Ascot Lloyd is one of the UK’s leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, Nordic Capital, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, pr
To lead, undertake and oversee all compliance monitoring activity, ensuring issues and risks of a compliance and regulatory nature are appropriately managed. Ensure compliance maintains a culture of high-quality customer care and compliance support to the business within agreed regulatory control frameworks. Key Responsibilities Develop a thorough understanding of the business and regulatory landscape the business operates within. Ensures the firm adheres to regulatory requirements and internal
To undertake independent quality assurance of financial planning advice, specifically reviewing suitability reports and associated client files to ensure compliance with FCA requirements and delivery of good client outcomes. The role supports the identification of themes, trends and risks within advice quality, contributing to continuous improvement and “right first time” outcomes. Key Responsibilities Advice Quality & Suitability Reviews Review suitability reports and associated client file
Location: Bristol hybrid [3 days per week] Reports to: Client Services & Operations Manager SMCR Function: Certified Role Ascot Lloyd is one of the UK's leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, Nordic Capital, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing excep
Purpose of Role The Head of Operations will lead and run Ascot Lloyd’s servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality ‘operations-as-a-service’ support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including au
Ascot Lloyd is one of the UK’s leading independent wealth management firms, proudly supporting over 22,000 clients on their financial journeys. Backed by Nordic Capital, we’re not just growing, we’re evolving, transforming and redefining what great wealth management looks like. Our ambition is simple but powerful: deliver expert financial advice, exceptional client service, and use innovative technology to make wealth management easier, more accessible, and more impactful. What do Client Service
At Ascot Lloyd, we exist to transform complexity into clarity and provide trusted, jargon‑free financial advice that puts clients first. When something goes wrong, how we respond matters. Complaints handling is not a back‑office process — it is a critical moment of truth for our clients and for our culture. The Role As a Complaints Handler at Ascot Lloyd, you will play a vital role in protecting good customer outcomes , ensuring complaints are handled fairly, transparently and in line with FCA D