Head of Microsoft Business Applications (BizApps) Presales
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Role Overview
The Head of Microsoft BizApps Presales is responsible for leading and scaling the presales function across the Microsoft Business Applications portfolio, including Dynamics 365, Power Platform, Copilot, Copilot Studio, and D365 Contact Center (CCaaS). This role blends leadership, solution strategy, and hands-on presales execution.
You will manage and mentor a team of presales consultants while remaining actively engaged in key opportunities—shaping propositions, validating solution designs, and driving high-quality customer engagements.
Key Responsibilities
Presales Leadership & Team Management
- Lead, coach, and develop a high-performing Microsoft BizApps presales team
- Define presales processes, governance, and best practices
- Allocate resources effectively across opportunities and priorities
- Establish performance metrics and ensure continuous capability development
Solution Strategy & Proposition Development
- Contribute to and shape go-to-market propositions across Dynamics 365, Power Platform, Copilot, Copilot Studio, and D365 CCaaS
- Align solutions with Microsoft strategy and partner specialisations
- Collaborate with sales, delivery, and marketing to refine offerings
- Ensure propositions are competitive, scalable, and commercially viable
Opportunity Support & Execution
- Act as lead presales architect on strategic and complex deals
- Engage directly with customers to understand business needs and articulate value
- Deliver compelling demos, workshops, and presentations across BizApps, including Copilot-led scenarios and CCaaS solutions
- Support deal qualification and win strategy development
Estimation & Commercial Governance
- Lead and review solution estimations to ensure accuracy and consistency
Statements of Work (SoW) & Proposal Quality
- Oversee creation and quality assurance of Statements of Work
- Ensure alignment between proposed solutions and delivery capabilities
- Review proposals for clarity, completeness, and risk mitigation
- Establish standards and templates for reusable assets
Stakeholder Collaboration
- Partner closely with Sales, Delivery, and Practice Leads
- Act as a senior point of contact for customers during presales engagements
- Build strong relationships with Microsoft stakeholders
Required Experience & Skills
- Strong experience across Microsoft Business Applications, including Dynamics 365, Power Platform, Copilot, Copilot Studio, and D365 CCaaS
- Proven track record in presales, solution architecture, or consulting leadership
- Experience managing or mentoring presales or technical consulting teams
- Deep understanding of solution estimation, commercial models, and deal structuring
- Experience designing AI-driven and contact centre solutions, including Copilot and CCaaS offerings
- Ability to translate business requirements into scalable solution architectures
- Strong presentation, communication, and stakeholder management skills
- Hands-on capability to demo, design, and shape solutions when needed
Key Competencies
- Leadership & team development
- Strategic thinking with hands-on execution
- Commercial awareness and risk management
- Customer-centric mindset
- Strong collaboration across functions
Success Measures
- Win rate and presales conversion performance
Why Join Us
- Opportunity to shape and lead a critical function in a growing Microsoft partner
- Work on cutting-edge AI, automation, and contact center transformation programmes
- Collaborative environment with strong Microsoft alignment
- Career progression into broader leadership roles
This role is ideal for someone who enjoys balancing leadership with hands-on involvement—equally comfortable setting strategy and stepping into a customer meeting, demo, or AI-led solution discussion when it matters most.
Ready to Make an Impact?
Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We look forward to hearing from you!
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.