Head of Operations
CompanyAscot Lloyd
Location
Glasgow, Scotland, United Kingdom
Employment TypeFull-time
Posted At5/26/2026
UK Visa Sponsorship Analytics
Occupation TypeProduction managers and directors in manufacturing
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£55,000
(£28.21 per hour)
Occupation rate applies
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Description
Purpose of Role
The Head of Operations will lead and run Ascot Lloyd’s servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality ‘operations-as-a-service’ support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.
Key Responsibilities
The Head of Operations will lead and run Ascot Lloyd’s servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality ‘operations-as-a-service’ support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.
Key Responsibilities
- Lead and develop an operations function across multiple UK hubs
- Establish and optimise ‘operations-as-a-service’ capabilities to support scalable business growth
- Drive operational excellence through standardisation, process optimisation, AI and continuous improvement
- Own and deliver transformation initiatives, particularly relating to automation, AI and process engineering
- Partner with Regional Operations Leads to ensure aligned, high-quality service delivery across all locations
- Develop and implement robust operating models, governance frameworks and performance metrics
- Leverage MI and data insights to improve efficiency, productivity and client outcomes
- Ensure strong risk management and adherence to FCA regulatory and internal compliance requirements
- Build a high-performance culture with strong leadership, capability development and succession planning
- Act as a key contributor to the broader Operations and Technology strategy
- Proven experience leading large-scale operational functions
- Strong track record of delivering operational programmes
- Demonstrated experience implementing automation, AI or digital process improvements
- Experience designing and leading shared service or enterprise-scale operating models
As an FCA regulated company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.
Individual Conduct Rules
- You must act with integrity
- You must act with due care, skill and diligence
- You must be open and co-operative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct
- You must act to deliver good outcomes for clients