Head of People Partnering
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ABOUT THE ROLE
As Head of People Partnering, you’ll lead a team of three Regional People Partners and an ER Lead, supporting a workforce of 3,000+ brilliant bakery team members across the country.
You will partner closely with our Heads of Operations, Talent, L&D, and People Services to deliver exceptional people initiatives that improve performance, strengthen our culture, and enhance the employee experience across GAIL’s.
This is a highly impactful, visible, and strategic role—perfect for someone who thrives on autonomy, collaboration, and meaningful relationship‑building.
this role is based in our Camden office in London (Hybrid)
Lead With Drive
- Inspire and guide your People Partners to deliver local talent support and leadership coaching
- Shape an exceptional onboarding experience for new managers across regions
- Champion continuous improvement across all people processes, policies, and touchpoints
- Own key people metrics—driving improvements in retention, engagement, wellbeing, and absence
- Build strong, trusted relationships with bakery managers, regional operations teams, and the wider support office
Lead to Deliver
- Analyse people data to identify trends and drive fact‑based decisions
- Manage complex ER matters with expertise, pragmatism, and commercial awareness
- Oversee data accuracy on Fourth and ensure effective reporting
- Produce monthly board packs and support seamless onboarding and offboarding processes
- Manage team budgets and ensure efficient use of resources
Lead Through People
- Coach, develop, and inspire your team—creating a culture of growth and accountabilty
- Maintain a healthy work‑life balance for your team while supporting a 7‑day operational business
- Drive succession planning for our ‘Fab 5’ bakery management roles
- Collaborate with L&D to bring career pathways to life for all roles and levels
- Ensure bakery leaders have the tools they need to lead their people brilliantly
- Own B‑Heard survey results for your team and act on insights
Lead With Vision
- Partner with the Head of People to enhance the end‑to‑end employee experience
- Stay ahead of industry trends and competitor activity, ensuring our people plans are best‑in‑class
- Build talent pipelines to support new openings, internal moves, and long‑term growth
- Lead cross‑functional projects, hitting key milestones and delivering strong outcomes
- Create space for reflection: what’s going well, what’s not, and what we’ll do differently
ARE YOU THE MISSING INGREDIENT
- CIPD Level 5+ (desirable)
- Experienced leading People Partners or operating as a senior People Partner within a fast‑growing hospitality, retail, or consumer business of 3,000+ employees
- Passionate about “doing the right thing” for people and the brand
- Commercial, solution‑oriented, and resilient
- A strong relationship‑builder who can influence senior leaders and challenge constructively
- Authentic, grounded, and able to bring a sense of fun to your work
- Highly organised, detail‑driven, and able to juggle competing priorities
- Comfortable with nationwide travel and occasional weekend working
- A natural coach and communicator who cuts through noise with clarity
BENEFITS
- Free food and drink when working
- 50% off food and drink when not working
- 33 days holiday
- Pensions
- Discounts and Savings from high-street retailers and restaurants
- 24 hour GP service
- Cycle to work scheme
- Development programmes for you to RISE with GAIL's