
We're looking for a Customer Experience Manager to lead our CX team, champion the voice of our customers, and ensure every interaction reflects the warmth and quality of the GAIL’s brand. ABOUT THE ROLE Team Management & Development Lead, coach and develop the Customer Service team to deliver outstanding service. Provide training and support to ensure the team thrives. Conduct regular 1:1s with all direct reports. Foster a positive, collaborative, and high-performing team culture. Role model
ABOUT THE ROLE Develop advanced analytics / data science solutions to solve problems focused on forecasting, new site selection, ordering, production, rota scheduling, logistics and online services optimisation. Extend functionality of our Bread GPT service (Large Language Model insight synthesis engine). Data engineering: build and develop ETL processes in Microsoft Fabric to support reporting, insight and applied AI models A hands-on role working with other staff and partners. Utilize data sci
The ER Lead will own holistic case management across GAIL’s, providing expert advice to Operations Managers, Bakery Managers, Support Office Managers and People Partners. You will also support or play an active role yourself in various ER processes. You will be instrumental in ensuring we maintain a fair, transparent, and legally compliant approach across all ER matters as well as improving the capability of the Operations Teams and Bakery Managers across GAIL’s to make better people-related dec
ABOUT THE ROLE As Head of People Partnering, you’ll lead a team of three Regional People Partners and an ER Lead. You will partner closely with our Heads of Operations, Talent, L&D, and People Services to deliver exceptional people initiatives that improve performance, strengthen our culture, and enhance the employee experience across GAIL’s. This is a highly impactful, visible, and strategic role—perfect for someone who thrives on autonomy, collaboration, and meaningful relationship‑buildin
Assistant Manager vacancy in GAIL’s Canary Wharf We are looking for an Assistant Bakery Manager who has a passion to join the GAIL’s family and use a hands-on approach to be a team builder , maximizing the skills and confidence of the team. You should be motivated by achieving great results whilst being responsible in maintaining our high standards. With no day being the same, you must be charismatic and positive to manage the changes and challenges each day may bring. As appreciation for being
ABOUT THE ROLE As Head of People Partnering, you’ll lead a team of three Regional People Partners and an ER Lead, supporting a workforce of 3,000+ brilliant bakery team members across the country. You will partner closely with our Heads of Operations, Talent, L&D, and People Services to deliver exceptional people initiatives that improve performance, strengthen our culture, and enhance the employee experience across GAIL’s. This is a highly impactful, visible, and strategic role—perfect for
ABOUT THE ROLE As Operations Manager you will lead your area through people to drive an industry-leading craft product and customer experience that delivers brand loyalty and results. You will be a leader showing an uncompromising approach to delivering our purpose and values in your day to day, and strategic planning, prioritise for the longer term, to bring a vision to your area, whilst remaining connected to the bigger picture. Leading with DRIVE you will: Set direction by building on previou
As the GAIL’s Buying Manager, you will be responsible for the category we call ‘The Pantry’. This is a collection of branded and un-branded third party produced products, including our jams, butter, honey, coffee and drinks such as Momo Kombucha and Rapscallion. Every day is different at The Bread Factory, but here are some of the things you will be doing :Drive initiatives to outperform vs budget and remove cost where it doesn’t add value .Own the use of merchandising space and work in partners