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At Microlise, we’re looking for an exceptional Head of Support Services to define and lead our next generation of customer service strategy. This is a high-impact leadership role where you will transform our service model from reactive to proactive - leveraging insight, data, and innovation to create a world-class customer experience.
If you’re passionate about driving meaningful change, leading high-performing teams, and delivering measurable customer and commercial outcomes, this is your opportunity to make a real difference.
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose and Tesco.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
For successful candidates, interviews will take place whilst the advert is still live, so early application is encouraged.
Whilst we make every effort to directly source candidates for our live roles, we maintain a small preferred supplier list. We do not accept speculative CVs or unsolicited contact. All enquiries should be directed to jobs@microlise.com.