Housing Solutions Officer

Working Hours: 35 Hours Per Week (Rota covering 9am-7pm, including 11am-7pm shifts)

Contract Type: Full-Time, Permanent

Closing Date: 11 June 2026

Closing time: 11:59 pm

Interview Method: Face to Face Assessment Centre

Additional Information: Please refer to the Personal Statement Guidance document in Additional Information under the Role Profile . This guidance is essential and will form a key part of the application process

• Previous unsuccessful applicants need not apply**
  
  

This Role Is Subject To

2 References - where possible we require 3 years' history

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request

Manchester’s Housing Solutions Service delivers the Council’s statutory homelessness duties under the Homelessness Reduction Act 2017. Our priority is early intervention, helping residents keep their homes where possible, and ensuring people understand their options and next steps when a move becomes necessary. Homelessness prevention sits at the centre of our approach.

The role holder will manage a varied caseload, gathering information from different sources, assessing circumstances against statutory duties and producing clear, accurate written outcomes.

The role holder will agree realistic actions with residents, keep cases moving at pace and work with colleagues and external agencies to secure practical housing pathways.

The role holder will build effective working relationships with partner organisations, sharing advice and information appropriately to achieve timely, lawful decisions and sustainable outcomes.

How to apply: Please read the attached Role‑Specific Questions and upload a personal statement (max 850 words) answering them. Applications that don’t address these questions may not be shortlisted. Important: In line with Council p

olicy, AI‑generated content is not permitted in application responses, please submit your own original answers

For informal enquiries, or to request a copy of the rota, contact Lorrae Jones-Mayisi on 0161 219 2275 or lorrae.jones-mayisi@manchester.gov.uk

We would love to hear from you if you have experience of: 

Clear and confident communication skills, with the ability to explain processes, options and decisions in a straightforward and respectful way, including during difficult conversations.

Strong decision‑making and judgement, using evidence to reach balanced conclusions and understanding when to seek further advice.

Analytical and investigative skills, with experience of gathering, checking and interpreting information from different sources.

Ability to manage a varied caseload, prioritising work effectively and meeting statutory or service timescales.

A practical, problem‑solving approach, with the confidence to progress cases and identify realistic next steps.

Experience of accurate record‑keeping, using ICT systems to maintain clear, timely and audit‑ready case notes and correspondence.

Ability to work collaboratively with colleagues and external partners to achieve positive outcomes.

Commitment to equality, fairness and inclusive service delivery, treating people with respect and professionalism.

Willingness to work to a rota, including shifts between 11am and 7pm.

Ability to undertake an enhanced DBS check.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
  
  

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
  
  

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
  
  

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What We Will Need From You If You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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