HR Vendor Manager

Role: HR Vendor Manager

Start Date: ASAP

Contract Length: 6 months (likelihood of extensions)

Location: Birmingham, Sheffield, London

Rate: Open to discussion

The role holder will be responsible for the establishment and supporting the running of HR Vendor Management aligned to other Vendor Management teams to establish strategy & best practice

Deal Initiation/Assurance & Financial Planning

• Ensure alignment of key parties to agree objectives and support the development of the HR supplier strategy to deliver.
• Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers.
• Work with HR areas to assist in the provision of 3rd party requirements to procurement and contract on that basis.
• AOP (Annual Operating Plan) and SCO (Supply chain optimisation) – Working with HR representatives and Finance to identify, plan and execute cost optimisation initiatives.
• Analyse options and support the development of Business Cases.
• Ensure renewals/pipeline is managed with sufficient time to scrutinise and/or make changes
• Identify and implement process and tooling improvements/simplification initiatives

Negotiation & Contracting

• Review existing contracts – identify and follow up on contracting themes/opportunity for better practice and implementation of guidelines and 3rd party uplifts.
• Support HR in planning and contracting for exits, transitions from non-strategic platforms/contracts.
• Support Procurement with commercial negotiation, assessment, and deal structuring.

Vendor Performance and Vendor Governance framework

• Analysing and creating, where appropriate, measurement to ensure SLA adherence and continuous improvement of the Vendors performance (and reviewed in governance forums)
• Create engaging and dynamic scorecards and comms material.
• Identifying and delivering contractual reviews and improvement areas. Negotiating with the vendor to deliver contract amendments.
• Arranging vendor governance forums and ensuring attendance, materials are prepared and follow up actions/improvements delivered
• Follow up reporting/communications material produced as required
• Validate benefit claims/ongoing contract/vendor reviews and continuous improvements identified and delivered

Vendor Management Practice

• Build and maintain a strategic and progressive relationship with Procurement – focusing on process and tooling improvements to the benefit of HR as a recipient of procurement services
• Produce and maintain the framework and documentation/artefacts to logically and simply provide organisation, guidance and engagement for the central vendor management team and the wider HR Vendor Management community (known as the Vendor Management Pillar)
• Organise and run the Vendor Management Community communications and events – townhalls, comms, adoption strategies, reporting etc
• Agree with HR the allocation Vendor Sponsors (Captains) and work with those Captains to drive value and the relationship with the designated Vendors.
• Ensure the broader internal engagement, understanding and appreciation of the Vendor Management practice is created and maintained
• Maintain an ‘outside/in’ perspective via research, peer networks to help ensure the continuous improvement ethos of the Vendor Management practice is maintained

Leadership & Teamwork

• Chair Vendor Management Meetings

Functional Knowledge

• Proven track record in HR and or HR vendor management role within the financial services industry, preferably within multinational banks
• Strong understanding of HR operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
• Ability to translate HR supplier strategy and align with vendors accordingly
• SME across Third party risk management lifecycle and Third party regulatory landscape
• Experience of operating within a complex matrix environment
• Deep financial and commercial awareness
• Demonstrable experience in driving vendor performance, delivering service improvement plans and managing vendors across all contract types
• Ability to manage and mitigate operational risk effectively
• Contract knowledge and able to design contracts to meet the requirements of the business
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes