Information Technology Desktop Support
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Hiring: IT Service Desk Technician – London, UK
Location: 1 St James's Square, London, SW1Y 4PD, United Kingdom
Work Model: Onsite
Experience: 2–5 Years
We are seeking an experienced IT Service Desk Technician to provide L1/L2 technical support and ensure seamless IT operations for end users.
🔹 Key Skills:
- Desktop Support & Troubleshooting
- Windows OS & Microsoft 365
- Active Directory Administration
- Office 365 Support
- ServiceNow / ITSM Tools
- TCP/IP, DNS, DHCP
- Endpoint Management
- Hardware, Software & Network Support
🔹 Responsibilities:
• Provide L1/L2 support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, network, and printer issues
• Manage incidents and service requests through ITSM tools
• Support Active Directory and Microsoft 365 administration
• Assist with onboarding/offboarding and asset management
• Monitor endpoint security, patching, and antivirus solutions
🔹 Requirements:
• Bachelor's degree in IT, Computer Science, or related field
• 2–5 years of IT Support / Service Desk experience
• Strong knowledge of Windows, Microsoft 365, Active Directory, and networking
• Excellent communication and customer service skills
• CompTIA A+, Network+, or ITIL certifications are a plus