Internal Communications Officer

Working hours: 35 hours per week

Contract type: Permanent

Closing date: 11.59pm, 20 March 2026

Interview method: in person

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This Role Is Subject To

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 References - where possible we require 3 years' history.
  
  

This role plays a vital part in delivering high‑quality internal communications across the Council. You’ll create impactful content, support the development of communication channels and work closely with teams across the organisation to ensure colleagues receive clear, inclusive and engaging information.

The Role Will Require You To

• Create engaging multi-media content for a variety of channels to reach different audiences
• Tell stories that showcase our diverse workforce
• Develop and enhance our intranet and staff channels using insight and creativity

Plan and deliver comms activity aligned to key organisational priorities

Use evaluation methods to ensure we’re meeting the needs of our staff

Work closely with senior leaders, HRODT and services across the Council

Make sure everything we produce is inclusive and representative

Be quality conscious and diligent to maintain our reputation as an excellent communication service

For an informal discussion, please contact the hiring manager nicola.chalmers@manchester.gov.uk to arrange a convenient time to discuss the role.

We’re looking for an innovative, passionate Internal Communications Officer to join our award‑winning Strategic Communications team. This is an exciting opportunity to help shape how we communicate and engage with our diverse workforce, supporting colleagues to feel informed, connected and proud.

If you’re creative, passionate about people and storytelling, and can take an idea and turn it into action, then this is the role for you.

What We Are Looking For Someone With

• Experience in the field of internal communications
• Creative ideas, strong writing and storytelling skills

Ability to manage the production of a variety of campaign assets

Confidence using digital tools, software and systems

Initiative to plan and deliver communications activity to a high standard

Ability to simplify complex and sensitive information to reach various audiences

A strong collaborator with excellent relationship and account management skills

Ability to juggle multiple projects and meet deadlines

An understanding of what staff want and need by listening and being data driven

Appetite to learn, grow and succeed

You’ll be part of a supportive, ambitious and multi-creative communications team right in the heart of Manchester. This role offers far more possibilities than what's on paper. You’ll be in safe space to try new things push your creative skills to help influence how we engage, celebrate and inspire our workforce.

Are you ready to put your stamp on internal communications? Then we can’t wait to hear from you.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours

• We take time to listen and understand

A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.

Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
  
  

Guaranteed Assessment Scheme

Requirements

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
  
  

When You Join Us

We’re a Disability Confident Employer, Offering

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
  
  

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What We Will Need From You If You're Successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. 

Pre-Employment Checks

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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