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Description
What To Expect The IT Field Services Support Technician – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously.
What You'll Do
Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites
Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team
Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers
Participate in monitoring remote systems, networks, telephony, and operational support systems
Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits
Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously
Develop and maintain relationships with vendors and contractors
Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
What You'll Bring
Bachelor’s Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience
Minimum of three years' experience working on a desktop, infrastructure or network support team
Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization
Frequent travel required
Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting
Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus
Ability to work effectively in a fast-growing team environment
PowerShell or Python experience is a plus
Certifications such as JNCIA, MCSE, or CCNA are a plus
, Tesla
IT Field Service Support Technician, IT Support (UK) | Tesla | Hunt UK Visa Sponsors