IT Field Service Support Technician, IT Support (UK)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (51.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
What To Expect
The IT Field Services Support Technician – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously.
What You'll Do
Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers Participate in monitoring remote systems, networks, telephony, and operational support systems Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously Develop and maintain relationships with vendors and contractors Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
What You'll Bring
Bachelor’s Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience Minimum of three years' experience working on a desktop, infrastructure or network support team Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization Frequent travel required
The IT Field Services Support Technician – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously.
What You'll Do