IT Infrastructure Technician
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About UNW
Based in Newcastle upon Tyne, UNW is an independent chartered accountancy and advisory firm focused on delivering expertise that genuinely adds value.
We work with a wide mix of clients – from individuals and ambitious privately owned businesses to PE-backed companies, fast-growing regional groups, charities, international subsidiaries and listed companies. Whatever their size or structure, we are committed to delivering the very best service and building lasting relationships.
With 20 partners and a team of more than 200 people, UNW has built a strong reputation grounded in the quality of our people and the strength of our client relationships.
What makes UNW a great place to work?
When we ask colleagues what makes UNW a great place to work, time and time again they tell us it’s the people.
Supportive, welcoming, approachable, inclusive and caring are just some of the words our team use to describe the culture here. We work hard, support one another, and take pride in delivering the best possible outcomes for our clients.
Located in the heart of Newcastle city centre, we aim to create an environment where people feel valued, trusted and proud of the work they do. No gimmicks – just genuine support, meaningful responsibility and real opportunities to develop.
About the role
The IT Infrastructure Technician will support the IT Manager in delivering technical projects, act as the escalation point for complex technical issues, and ensure the stability and security of the company’s IT infrastructure. This role also provides coverage for the IT Technician during periods of absence.
Job Title: IT Infrastructure Technician
Location: Newcastle upon Tyne – city centre
Contract Type: Full Time, Permanent (37 hours per week)
Reports to: IT Manager
Key tasks and responsibilities:
- Project Support: Assist the IT Manager with planning and implementing technical projects, including infrastructure upgrades, system integrations, and security enhancements.
- Escalation Point: Handle complex technical issues escalated by the IT Technician, ensuring timely resolution.
- Holiday Coverage: Provide day-to-day IT support when the IT Technician is on leave.
- Security & Access Management: Support initiatives such as Single Sign-On (SSO) implementation and enforce security best practices.
- Documentation: Maintain accurate records of infrastructure configurations, policies, and procedures.
- Continuous Improvement: Identify opportunities for system optimisation and feedback to the IT Manager.
- Infrastructure Management:
Maintain and monitor network infrastructure, servers, and storage systems.
Apply patches and updates to ensure compliance and security.
Review and document network topology and end-of-life hardware/software.
About you
To be considered for this role, candidates must meet the following selection criteria:
Essential experience and education
- Strong experience in infrastructure support and network administration.
- Proficiency in Windows Server, Active Directory, and Microsoft 365.
- Knowledge of networking (LAN/WAN, VPN, firewalls) and security protocols.
- Experience with patch management and system hardening.
- Ability to troubleshoot complex technical issues and provide solutions.
- Excellent organisational and communication skills.
Preferred knowledge and skills
- Experience with SSO solutions
- Familiarity with cloud platforms
- Exposure to ITSM tools (e.g., Freshservice).
What we offer
Generous holiday allowance
Option to purchase additional leave for greater work life balance
Full support towards ongoing professional development and your academic pursuits
Weekly social events with the sports and social club
Access to an Employee Assistance Program
Support commuting to work with interest free season ticket loans
Pension and protection with matched employer contributions
Exclusive discounts through an employee discount site with hundreds of top brands
Paid volunteering day with our charity of the year
To Apply
Please submit your application by clicking the ‘Apply’ button. Your application should include your CV and Cover Letter.
Applications close Sunday 10th May.
UNW reserves the right to commence shortlisting prior to the advertised closing date.
For further information please email recruitment@unw.co.uk
Please note that applications must be submitted via the link provided – applications received by email will not be accepted.