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Project Support Focus
Leads and drives project planning activities for IT-related initiatives, ensuring clear scope, timelines and resource needs.
Supports local IT and/or business projects by owning and delivering defined work packages.
Assists the IT Manager with IT budget planning related to project delivery and associated purchasing.
Takes ownership of assigned initiatives, applying global and area-specific project management methodologies.
Coordinates external vendors and partners (e.g. MDM, digital signage, AV providers) to ensure effective delivery of services and solutions.
Ensures all local IT services are properly documented and maintained, including user information, onboarding and training materials, and IT documentation.
Provides project support across key areas such as equipment lifecycle, local events, Event and conference IT Support, HQ pilot projects and local tenders (e.g. AV solutions, mobile phones).
Coordinates IT aspects of event support, advising on appropriate team resource allocation and ensuring technical readiness.
IT Onboarding/ Offboarding (Users and assets)
Collaborates on improvements, simplification ideas and known limitations within onboarding and offboarding processes and tools, ensuring alignment with the IT Area team.
Ensures a professional end‑user IT onboarding and offboarding experience, leveraging and contributing to global standards.
Drives uptake/or delivers IT security training and practical end‑user IT service trainings to support a secure and productive start for employees.
Supports local end‑user account, access and permission administration for relevant services.
Maintains an up-to-date asset inventory and manages the UK asset warehouse, covering purchasing, enrolling, deployment and offboarding of devices.
IT Workplace and Infrastructure Tasks
Supports end‑user device rollouts and maintains the full device lifecycle (e.g. replacements for notebooks, mobile devices and peripheral hardware).
Acts as the AV workplace specialist, ensuring meeting rooms and collaboration spaces—including video conferencing and presentation systems—are standardised, reliable, and aligned with global guidelines. Provides hands-on support for meetings and events, including AV setup, testing, troubleshooting, and ownership of meeting room testing to ensure a seamless user experience
Supports the management of local office infrastructure across its lifecycle (e.g. printers, meeting room equipment including AV and video conferencing devices, office access control, CCTV, etc.).
Supports the existing equipment purchase process in line with standards (e.g. approved vendors, part numbers) for both IT and AV equipment, and coordinates the RMA process for client computing, AV devices and/or backend hardware components.
Extensive experience with AV and AV related infrastructure as well as Teams MTR integration
Team-oriented, self-motivated personality, hands-on and flexible personality
Good business process understanding, ability to translate business requirements into IT terms
Strong communicator and relator, tact in dealing with end-users
Solid know-how in Microsoft Windows and Office, Mobile Devices (JAMF, Intune), Mac, AD, Exchange, Networking and Security Services
ITIL v3 experience, ServiceNow or equivalent tool experience appreciated
Spoken and written English mandatory
At Red Bull, we exist to give people wiiings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here.