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Description
IT Service Desk Analyst
Full time, Permanent
Location – London, on-site 4 days a week
Career level 7
About the role:
As the face of Group IT department, you’ll provide excellent customer service to all consumers of the IT services provided to support to the various business units across the Drax Group.
You will be responsible for always delivering a high-quality service to the business, ensuring that incidents and service requests are worked quickly and efficiently in line with agreed SLAs, ensuring the customer and relevant systems are updated throughout. The support you provide will be through a combination of walk-up and deskside support as well as remote support to customers in other Drax locations globally.
This role will be expected to be on site 4 days a week.
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
Who we’re looking for:
You’ll be a driven and enthusiastic individual with great customer service skills good attention to detail and able to prioritise and manage your own workload in line with business expectations.
You’ll be required to have the following experience and knowledge:
Experience of working in a 1st line IT support role
Windows operating systems
Active Directory / Group Policy / SCCM / Intune / Autopilot
Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
Mobile Device Management, including Windows and Apple devices
Meeting room audio/visual equipment
Installation, configuration, troubleshooting and maintenance of desktop hardware and software
This role does not offer Skilled Worker visa sponsorship or visa-related support. Applicants must have the valid right to work in the United Kingdom for the duration of the employment without the need for employer sponsorship
Rewards and benefits:
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role you’ll get:
A discretionary bonus depending on company performance
Private Healthcare
SAYE (Sharesave): discretionary scheme from time to time
Personal accident cover
Group personal pension plan where we’ll pay up to 10%
Holiday 25 days plus bank holidays
Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
We’re committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what’s right for the future. With Drax you can shape your career and a future for generations to come.
Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background. Find out more about our approach here.
Talk to us about flexible working!
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com
We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
IT Service Desk Analyst | Drax Group | Hunt UK Visa Sponsors