IT Support Engineer
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Location: Tewkesbury (Hybrid)
Salary: £31,000 - £40,000 DOE
Clearance Required: DV
About PentenAmio
PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.
Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.
Typical Activities
Working in collaboration with internal stakeholders across Corporate Services, Delivery, and Security Operations, the IT Support Engineer will ensure the stability, security, and efficiency of PentenAmio's IT infrastructure.
- Monitor, maintain and update IT infrastructure and security systems, producing relevant reports and taking corrective action when necessary.
- Administer and maintain Active Directory, Exchange, Office 365, user accounts, and profiles.
- Manage and support network components including switches, routers, firewalls, and wireless systems.
- Build and configure computers, install and update network and software applications.
- Provide end-user support, including troubleshooting for PCs, servers, LAN, Wi-Fi, and VoIP systems.
- Oversee and support 3rd party systems to ensure service continuity.
- Review and maintain up-to-date technical documentation and asset management records.
- Implement and maintain IT security controls in line with company policies.
- Provide ongoing feedback and updates on IT performance and incidents through the Service Desk.
What we're looking for
- Proven experience supporting Microsoft environments, including Active Directory, Exchange, Office 365, and Windows Desktop.
- Strong understanding of networking concepts (switching, routing, firewalls, TCP/IP, VPN/VLAN, load balancing, IP addressing).
- Experience using network analysis and debugging tools (e.g. Wireshark).
- Familiarity with enterprise wireless network management.
- Knowledge of IT security principles and experience in secure IT environments.
- Experience with Linux server environments and virtualisation technologies (Hyper-V, Proxmox, VMware).
- Experience supporting IP Telephony Systems.
- Knowledge of ITSM tools and processes.
- Scripting skills in PowerShell, Bash or similar.
- Excellent communication and problem-solving skills, with a strong customer focus.
Desirable
- Experience with Remote Desktop Services (RDS) and application proxies.
- Familiarity with asset management and documentation best practices.
- Exposure to automation or DevOps tools and practices.
- Ability to contribute to innovation and continuous improvement initiatives.
Why Work at PentenAmio?
At PentenAmio, we value our employees and offer a comprehensive benefits package, including:
- Life Insurance - X4 Salary
- 2:30pm finish on Fridays
- Option to work 9-day-fortnight
- Private Health Scheme
- EV Salary Sacrifice scheme
- Salary Sacrifice Company Pension, matched up to 10%
- 25 Days Holiday + Bank/Public Holidays
- Enhanced Maternity & Paternity leave
Additional perks:
- Free on-site parking
- Casual dress code
- Free fruit in the office
Qualifications & Eligibility
To Be Eligible For This Position You Must
- Hold relevant IT qualifications or have a minimum of 1 years' experience in a similar technical support role; and,
- Be a British citizen; and
- Hold or be eligible for UK National Security Vetting (NSV) - DV level clearance.
PentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.