ITIL Process Practitioner

Exeter/Reading/Hybrid

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

As an ITIL Process Practitioner, you will play a key role in ensuring the smooth, consistent, and high‑quality operation of our ITIL practices. You’ll be responsible for delivering day‑to‑day process activities, maintaining accurate and compliant records, and acting as a central point of contact for users, service teams, and other stakeholders.

In this hands‑on role, you will execute operational tasks such as incident handling, request fulfilment, change activities, and problem investigation, following defined workflows and standards to ensure reliable and repeatable outcomes. You’ll monitor and update process documentation, maintain audit‑ready records, and support the organisation in meeting ITIL and internal quality requirements.

You will also play a key role in communication, providing updates, gathering information, collaborating with resolver groups, and escalating risks or issues where needed. Alongside this, you’ll help drive continual improvement by identifying inefficiencies, recurring issues, and opportunities to enhance the process or tooling.

Ultimately, you will contribute to the delivery of excellent service by maintaining alignment with SLAs and quality expectations, managing priorities effectively, and supporting cross‑process collaboration to ensure end‑to‑end service efficiency.

About You

You’ll bring experience working within ITIL‑aligned environments and have a solid understanding of core service management practices. You’re comfortable operating within processes such as Incident, Problem, Change, or Request, and you may have worked in a Service Desk or similar support role. You’ll have exposure to continuous improvement activities, root cause analysis, or quality frameworks, and ideally, you’ll already hold ITIL 4 Foundation certification or be actively working towards it.

You’ll have a basic technical understanding relevant to your process area and the ability to analyse issues, assess business impact, and contribute to effective solutions. Strong attention to detail is essential, particularly when it comes to documentation, record‑keeping, and following defined workflows.

Clear and confident communication is key, both written and verbal, alongside the ability to manage multiple tasks, prioritise effectively, and remain calm under pressure. Above all, you’ll be customer‑focused, proactive, and committed to delivering a high‑quality service experience.

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.