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Job Purpose: Lead and manage a team of Account Managers/Junior Account Managers, delivering against the strategy to meet First Mile’s ambitious growth and retention plans for its B2B customer portfolio. Build, expand and maintain key customer relationships, leveraging commercial value with strategically important large customers. Ensure customers are amazed by exceptional account management, delivering against their sustainability goals, presenting and delivering innovative projects and can clearly recognize the value of their First Mile partnership.
Key Accountabilities
Motivate, manage and develop team: Provide effective leadership and management to the team, providing coaching and development to improve skills and end results as well as moving the team up the development ladder.
Retention & Growth: Responsibility for portfolio planning and risk management, ensuring First Mile achieves industry leading customer retention. Build creative value led propositions to ensure growth opportunities are maximised and sales targets are met or exceeded, with strong margins.
Strategy & Ownership:
Duties and Responsibilities
Motivate, manage and develop team:
Retention & Growth:
Strategy & Ownership:
Requirements
Behavioural Attributes
Convincing with outstanding communication skills – able to inform, help and advise our customers clearly and liaise effectively with other team members including the business development and supply chain managers
Expert listening skills, to understand exactly what both customers and the team require.
Motivational, ability to manage and lead a team of account managers to achieve key goals
Creative thinking, able to innovate and improve our proposition
Able to adapt effectively to changing priorities and environments
General Skills
Knowledge & Technical Skills
Benefits
We offer a range of benefits to our employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, we’ve added some extras which include: