MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.
We’re making new and exciting things – and we could really do with your help.
The CRM (Customer Relationship Management) team strives to deliver personalised, omni-channel experiences that deepen the connection between MOO and its customers. Each touch point is an opportunity to deliver remarkable experiences for customers, while building greater lifetime value potential for MOO.
*Manager, Direct Mail and Offline Marketing (12-month FTC)*
We’re looking for a Print Marketing Channel Manager to lead MOO’s Direct Mail and Inserts marketing channels during a 12-month maternity cover.
This role is responsible for driving the strategy, performance, and growth of our physical customer marketing channels. You’ll own the channel plans, budgets, audience strategy, experimentation, and performance optimization for Direct Mail and Inserts, helping us create high-quality offline marketing experiences that drive measurable customer and commercial impact.
You’ll work closely with teams across CRM, Analytics, Brand, Product Marketing, Marketing Automation, Creative, Operations, and Manufacturing to deliver campaigns that are effective, beautifully executed, and aligned to our broader customer marketing strategy.
You're a commercially minded marketer who enjoys turning customer insights into effective marketing strategies.
You're comfortable owning a channel, making decisions based on performance data, and balancing creativity with commercial outcomes.You enjoy working cross-functionally, bringing together multiple stakeholders to deliver complex initiatives.
You're naturally curious, proactive, and always looking for opportunities to improve performance, test new ideas, and create better customer experiences.
Most importantly, you're excited by the opportunity to work with physical marketing channels and help shape how customers experience the MOO brand beyond digital touchpoints.
Own the strategy, planning, execution, and performance of MOO’s Direct Mail and Inserts marketing channels
Manage channel budgets, forecasts, and spend allocation, with a focus on driving incremental revenue and positive ROAS
Develop campaign plans and briefs that clearly define objectives, target audiences, messaging, creative requirements, timelines, and success metrics
Partner with Analytics to build audience strategies, measurement plans, holdout tests, and experimentation roadmaps
Use campaign performance data and customer insights to optimize targeting, creative, formats, investment, and future channel plans
Collaborate with Brand, Product Marketing, Creative, and Marketing Automation to connect print marketing activity with broader customer journeys and campaigns
Work closely with the Print Marketing Operations Specialist and Manufacturing teams to ensure campaign plans are operationally feasible and delivered to a high standard
Identify opportunities to expand and evolve the Direct Mail and Inserts programs across audiences, markets, formats, and use cases
Explore new direct mail formats, print applications, and customer experiences that leverage MOO's products and print expertise in innovative ways
Experience managing marketing campaigns, CRM programs, lifecycle marketing, direct mail, offline marketing, or performance marketing channels
Strong commercial mindset, with experience using data to make marketing decisions and improve campaign performance