Marketing Planning & Operations Lead
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Summary
Salary: Competitive Salary & Benefits
Reporting Line: Head of Performance Marketing
Contract Type: Permanent
Location: London
Closing Date: 20th February 2026
What to expect
A new Marketing Planning & Operations Lead role has been created in the new Marketing & Digital structure. This role will be a lynchpin for operational excellence across the entire marketing function – ensuring that the function is well managed and efficient. This role will own the centralised marketing plan and centralised budget management process. They will lead on critical x-marketing operational initiatives e.g. improving reporting capabilities. Finally, they will be key to managing the capability improvement plan on behalf of the Marketing & Digital Director.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave that increases with tenure
- Up to 18% individual performance-based incentive scheme
- Car allowance
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
Experience
- Excellent experience in marketing operations or marketing related project management roles.
- Good understanding of marketing disciplines and techniques.
- Experience designing and managing complex programmes of work.
- Experience with workflow tools e.g. JIRA.
- Experience with work planning tools e.g. Asana, Monday.
- Exposure to or experience in budget management.
- Experience with process or operating model engineering.
Skills
- Project management
- Process management/improvement.
- Budget management.
- Virtual team management
- Senior stakeholder management
Characteristics
- Conceptual thinking – Ability to ideate and develop new ideas, ability to understand and interpret insight.
- Numerical fluency – Ability to understand & interpret data & analytics, ability to manipulate data to draw conclusions.
- Commercial acumen – Drives performance, focuses on what’s financially important
- Bias for action – Decisive, gets things done, cuts through, persistent, dogged
- Articulate – Communicates well verbally and written