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NHS England and the Department of Health and Social Care (DHSC) are recruiting for a new Director of Patient Experience to lead national transformational reform work on patient experience.
This role will deliver reform across patient experience, feedback, and complaints as outlined in the 10 Year Health Plan and Dash Review. The postholder will drive ambitious reforms in NHS complaints handling, and the data collection, analysis, and will champion patient voice across NHS England, DHSC, and wider NHS, ensuring that the voices of patients, service users and the public are at the heart of decision-making. They will drive action in improving patient experience across the health service and ensure that national policy is informed by and responsive to patient feedback.
We welcome applications from a wide range of experiences including NHS, wider public service, and customer focused industries and have:
Substantial executive-level experience in customer service and customer journeys from any sector including the private sector.
Extensive experience of big data and analysis and digital schemes
Experience of working with of the needs of diverse and seldom heard communities.
People who have extensive experience of working with both internal and external partners to drive improvement.
You can find further details about the role,including key responsibilities and accountabilities, alongside theorganisational structureand person specificationin the attached Job Descriptionand other supporting documents.
Security clearance
The level of National Security Vettingrequiredfor this role is SC.
To meet National Security Vetting requirements for SC clearance, you must haveresidedin the UK for a minimum of 3 out of the past 5 years, 2 of which must have been theimmediatelypreceding years from the point of application.
Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered.
Please make sure you meet these requirements before applying for this role. Youdontneed to haveSCalready, however, failure to achieve the requirements forSCafter offer, will result in the job offer being withdrawn.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.
We lead the NHS in England by: