NHS 111 Health Advisor - Ashford

The NHS 111 Health Advisor role in Ashford involves working for IC24, a leading not-for-profit social enterprise focused on providing patient-centered primary care services. The position requires calm, compassionate, and patient-focused individuals who can handle a wide range of calls using the NHS Pathways system. These calls may vary from prescription requests to high-pressure situations involving emotional distress. The role offers full-time and part-time shifts, with training provided. Opportunities for career advancement are available, with the possibility to become a Non-Clinical Coach, Service Manager, or Team Manager as part of a commitment to staff career development.

Main duties of the job

Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Ashford. Were looking for calm, compassionate and patient-focused individuals to become NHS 111 Health Advisors at IC24 in Ashford. When someone calls 111, youll be the first voice they hear. Using the NHS Pathways system, youll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. Youll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately. We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. If youre a good listener, can stay composed in challenging situations and want to make a real difference, wed love to hear from you.

Person specification

Qualifications

Essential

• Applicants are encouraged to have strong listening skills, the ability to remain composed in stressful situations, and a desire to make a difference.

About the employer

Integrated Care 24 (IC24) is the leading not-for-profit social enterprise providing innovative and patient-focused primary care services. They are committed to improving access to health and social care for their patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. The organization celebrates brave ideas and is dedicated to creating an inclusive environment where everyone feels they belong. IC24 is committed to safeguarding and promoting the welfare of their service users and employees.