On-site IT Triage Technician
CompanyBurges Salmon LLP
Location
London, England, United Kingdom
Employment TypeFull-time
Posted At4/28/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (52.0%).
Occupation TypeIT operations technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
We have an exciting opportunity for a personable and customer-focused On-site IT Triage Technician to join our London office on a permanent basis. You will be joining a supportive and dynamic team, where you can develop your technology skillset.
You can be a part of Burges Salmon's Technology Service Desk as the first point of contact for IT support across the firm. You will provide first‑line support for applications and hardware, logging, diagnosing and resolving incidents while delivering excellent customer service.
This is a great opportunity for someone who is highly organised, proactive and customer-focused, with strong troubleshooting skills and a desire to learn.
What You'll Do
You will join a workplace recognised for excellence, flexibility and responsible business practices, including:
You can be a part of Burges Salmon's Technology Service Desk as the first point of contact for IT support across the firm. You will provide first‑line support for applications and hardware, logging, diagnosing and resolving incidents while delivering excellent customer service.
This is a great opportunity for someone who is highly organised, proactive and customer-focused, with strong troubleshooting skills and a desire to learn.
What You'll Do
- Provide first-line support for IT applications and hardware.
- Diagnose, resolve or escalate incidents and service requests.
- Install, configure and maintain hardware and software, including new device builds.
- Complete user administration tasks and mobile device management via Microsoft InTune.
- Support desk moves, set‑ups and organisational changes.
- Communicate clearly with users by phone, MS Teams, email, in person, and remotely.
- Maintain accurate logging and follow call management and escalation procedures.
- Experience providing first‑line IT support
- Working knowledge of Microsoft 365, Windows, Active Directory, MS Exchange and SCCM.
- Strong troubleshooting, organisation and customer service skills.
- A proactive, team‑focused approach and high attention to detail.
- A genuine desire to learn and deliver excellent service.
You will join a workplace recognised for excellence, flexibility and responsible business practices, including:
- RollOnFriday's ‘Best Law Firm to Work At' — five years running
We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria.
Interested in applying?
If you would like to learn more about the role or the recruitment process or require any reasonable adjustments, please contact:
Katarina Athanasakos, Resourcing Specialist - [email protected]
Advert closes - 5th May 2026
INDBS