Operational Service Assistant - Paediatrics
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The post holder will provide comprehensive, quality, confidential administrative support to the Paediatrics Teams within CCICP. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the Team Leader, to ensure that an efficient service is provided. The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the team.
Main duties of the job
Would you like to work for a forward thinking organisation, and help to support our Children, young people and families across Cheshire? Then we have the perfect role for you!
We have an opportunity to join our CCICP Paediatrics team, where you will help to provide comprehensive administrative support to the Paediatric Services within CCICP, including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the caseload.
We are looking for candidates that are strong communicators, and have proficient skills in call handling, computer skills, and the ability to work well both in a team and independently. You will be liaising closely with parents and carers as well as clinicians, and colleagues who are part of the wider MDT.
You will be well supported by both our paediatrics admin team, and also the wider CCICP admin teams to help with both personal and professional development.
The role will be varied in regards to day to day tasks, and will involve a mixture of admin-related activities, as well as some potential PA support to the Community Operational Manager.
We would love to answer any questions that you may have about this role, so please give us a call if you have any!
Person specification
Qualifications
Essential
- 5 GCSE level A-C qualifications or equivalent in English and Math's or equivalent experience.
- Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.
- Computer skills, ECDL or equivalent, Microsoft Office
Desirable
- Previous experience within the NHS
- Knowledge of Medical Terminology
Experience
Essential
- Previous administrative experience
- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
Desirable
- Ability to work on own initiative, prioritise own work,
- Full UK driving Licence
Skills
Essential
- Excellent verbal and written communication skills
- Ability to prioritise own workload
Desirable
- Understanding of computer systems used by the department
About the employer
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.