Operations Excellence Lead
CompanyBritish Airways
Location
Hounslow, England, United Kingdom
Employment TypeFull-time
Posted At5/8/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (31.0%).
Occupation TypeIT operations technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with British Airways. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
A career without limits
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
Operations Excellence Lead
You’ll be part of the Operations directorate, working closely with senior operational leaders to diagnose performance, identify improvement opportunities and design and deliver transformation initiatives that drive measurable impact across the airline.
This role plays a critical part in improving on‑time performance, cost efficiency and operational resilience, supporting Operations leadership with data‑led insight, structured problem solving and end‑to‑end delivery of change.
What You’ll Do
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The Role
Operations Excellence Lead
You’ll be part of the Operations directorate, working closely with senior operational leaders to diagnose performance, identify improvement opportunities and design and deliver transformation initiatives that drive measurable impact across the airline.
This role plays a critical part in improving on‑time performance, cost efficiency and operational resilience, supporting Operations leadership with data‑led insight, structured problem solving and end‑to‑end delivery of change.
What You’ll Do
- Identify, design and lead transformation initiatives across Operations from ideation through to implementation and adoption
- Work closely with Directors and their leadership teams to diagnose performance and identify improvement opportunities
- Own initiatives end‑to‑end, including strategy, delivery, stakeholder engagement and adoption
- Lead and manage teams of data and business analysts to deliver diagnostics and actionable insights
- Structure ill‑defined problems into clear issues and hypotheses, defining appropriate analytical approaches
- Strong delivery and outcome‑focused mindset
- Ability to translate ambiguity and “gut feel” into structured questions and testable hypotheses
- Exceptional stakeholder management and relationship‑building skills across all organisational levels
- Confidence influencing senior leaders and driving behavioural change
- Strong analytical capability with experience leading teams applying advanced analytics, data science or operational research techniques
- Excellent verbal and written communication skills, including comfort presenting to senior audiences with differing views
- Collaborative approach, with the ability to listen objectively, encourage challenge and consider alternatives
- Proactive, resilient and adaptable working style
- MBA from top management school or equivalent (e.g. PHD or similar)
- 2+ years of experience in top mgmt. consulting companies (e.g. BCG, McKinsey, Bain) and senior associate/consultant or manager level
- Proven experience of getting things done, prioritising & delivering projects
- Deep knowledge of airline operations or similar industries
- Experience leading teams of analysts
What We Offer
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.