Outpatient Receptionist
This role appears to be based at this CQC-rated location:
- Good
Rated Nov 2015
Matched from the job description. Source: Care Quality Commission.
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An exciting opportunity has arisen within the Outpatient Reception team. 0.64 will be based at QEQM Hospital Margate, and 0.61 will be based at Buckland Hospital Dover.
Our team are focused on service delivery and patient care and we are looking for an individual who is self motivated with a genuine desire to give gold standard care at every level.
The successful applicants will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
Job description
Please scroll down to access the full Job Description and Person Specification located in Documents to download.
If you have any further queries please dont hesitate to contact the line manager using the contact details below.
Person specification
Other
Essential
- To be aware of and adhere to the Trust's Values and Behaviours
Personal & PRofessional Attributes
Essential
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of having been part of a team.
Desirable
- Relevant previous NHS experience.
- Previous experience of working within a busy environment.
Skills & Experience
Essential
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Standard/good keyboard skills
- Ability to interact with colleagues and other stakeholders courteously
- Good interpersonal skills
- Accuracy - pays attention to detail
- Ability to prioritise and organise own workload to meet set deadlines.
Desirable
- Experience of working in a customer service environment
- Able to multi-task in a fast-paced environment
Governance
Essential
- To adhere to Governance within the Trust to report as per Trust Guidelines
Desirable
- Knowledge of Datix reporting
Qualifications
Essential
- Basic numeracy & literacy
Desirable
- Customer services training.
- Has gained or is willing to work towards NVQ 2 training
About the employer
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
24 hours will be based at QEQM Hospital Margate, and 22.87 hours will be based at Buckland Hospital Dover.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE. If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.