Patient Pathway Co-Ordinator

Job Summary

The antenatal department is seeking a highly motivated individual to fill a Patient Pathway Co-Ordinator role at Gateway, Epsom.

Main duties of the job

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge. The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

About Us

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Details

Date posted

12 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£32,199 to £34,876 a year Pa incl HCAS Outer pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

343-7774462-SC-RL-S

Job locations

Epsom Gateway

2 Ashley Avenue

Epsom

KT18 5AL

Job Description

Job responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Job Description

Job responsibilities

Please see attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

Person Specification

Essential

Qualifications

• Good general education with GCSE or equivalent in English at grade C or above.
  
  

Desirable

• ECDL
• NVQ level 3 in Business Administration or Customer Care of equivalent
  
  

Essential

Experience

• Experience of using a full range of IT/Patient administration systems
• Experience of patient administration work in a healthcare setting
  
  

Desirable

• A minimum of one year's experience working in a similar role in a hospital/health care setting
  
  

Essential

Skills

• Experience dealing with customer complaints and customer care

The ability to prioritise tasks effectively without direct supervision.

Knowledge

Essential

• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
  
  

Desirable

• Knowledge of confidentiality and data protection principles
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  
  

Person Specification

Essential

• Computer literate, with experience of using a keyboard
• Knowledge of NHS service provision including the pathway of care
• Knowledge of healthcare administrative systems and processes
  
  

Desirable

• Knowledge of confidentiality and data protection principles
• Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom Gateway

2 Ashley Avenue

Epsom

KT18 5AL

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Epsom Gateway

2 Ashley Avenue

Epsom

KT18 5AL

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

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