People & Culture Manager
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Location: London (Hybrid with travel across Barnet, Ealing, Essex, Southwark, Slough & West Sussex)
Contract: Permanent
Working pattern: Monday – Friday, 9am – 5pm
About the Role
We’re looking for an experienced and proactive People & Culture Manager to join ISS Facilities. This is a fantastic opportunity for an established HR Advisor ready to step up into a broader, more strategic role.
You'll play a key role in delivering expert people support across a portfolio of education sites, working closely with managers to drive performance, manage employee relations, and embed a positive workplace culture.
This is a Hybrid role with regular travel to sites, giving you autonomy and variety in your day-to-day work.
Key Responsibilities
- Provide expert advice to managers on HR policies, procedures and best practice
- Manage complex employee relations cases (disciplinaries, grievances, absence, etc.) end-to-end
- Coach and support managers in handling people challenges and decision-making
- Identify trends (e.g. absence or ER cases) and proactively implement solutions
- Support organisational change initiatives, including restructures and TUPE transfers
- Partner with Centres of Excellence on key projects and people initiatives
- Build strong relationships with stakeholders, site teams and unions
- Contribute to contract mobilisations, bids and continuous improvement activity
About You
We’re looking for someone who is confident working independently, can build strong relationships quickly, and thrives in a fast-paced, multi-site environment.
You’ll have:
- Strong generalist HR / People & Culture experience, including significant ER exposure
Desirable:
- CIPD Level 5 (or working towards)
- Experience within a multi-site or fast-paced operational environment
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.