People Operations Manager

The Company

Stream is on a mission to bring better financial wellbeing to frontline workers. We partner with some of the world's most recognised employers to give their teams access to fairer financial services, all built around flexible pay. Millions of people can now choose how often they're paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products, all through one financial wellbeing platform.

Stream is unique: VC-backed and growing at scale-up pace, but with a social conscience. We're a certified B Corp. Some of the world's leading financial charities and impact funds were our founding investors, and we operate on a social charter, which means every product we build has to improve financial health and reduce the premium lower-income earners pay for financial services each year.

You'd be joining a team of around 300 passionate, ambitious people across the UK, Europe and USA, building a category-leading fintech product and all united by the same mission.

The Opportunity

At Stream, our people are the engine behind everything we do, and as we continue to scale, we need our People Operations to scale with us. This is a role at the heart of our People team, built for someone who is as comfortable in the detail of a payroll run as they are thinking about how AI and automation can transform how we operate.

You'll take ownership of payroll, ensuring it runs with precision and care every month, while also bringing a sharp, analytical eye to how we can continually improve our people processes and leverage technology to do more, smarter. This is a role with genuine scope to grow: as you build credibility and capability, there is real opportunity to take on broader People Operations responsibility over time.

The Team

You'll sit within the People team, reporting into the Head of People, and work closely with our Finance team on payroll. You'll collaborate across the business on systems, process, and operational improvements, and be part of a small, high-impact People team that punches well above its weight.

What will you be doing?

• Payroll ownership: Take full ownership of payroll processing end-to-end, working closely with our Finance team to ensure every payroll run is accurate and on time, and acting as the go-to expert for all payroll-related queries across the business.

• Process optimisation: Identify inefficiencies in our people processes and lead on improvements, from documentation and standardisation to automation, always with an eye on scalability.

• AI and systems: Champion the use of AI tools and our HRIS to streamline People Operations, exploring what's possible and building smarter workflows that free up time for higher-value work.

• HRIS management: Serve as the primary administrator of our HRIS, maintaining data integrity, generating insightful reports, and driving adoption across thebusiness.

• Policies and compliance: Support the review, update, and communication of people policies, ensuring they remain current, compliant, and clearly accessible to all employees.

• Broader People Ops: Roll up your sleeves across a range of People Ops tasks including onboarding coordination, benefits administration, and supporting the wider People team on projects as the business evolves.

What experience might you have?

Must-haves:

• Payroll expertise: Demonstrable hands-on experience managing payroll end-to-end, with a solid understanding of PAYE, statutory payments, and payroll compliance.

• Process and systems mindset: Proven ability to identify operational inefficiencies and drive improvements, with practical experience using HRIS platforms and a genuine curiosity about how technology (including AI) can enhance people processes.

• HR generalist knowledge: A solid grounding in employment law and HR best practice, with experience operating in a People Ops or HR generalist capacity.

• Precision and reliability: A track record of managing complex, deadline-driven processes with accuracy, particularly in environments where getting the details right really matters.

• Collaborative and self-sufficient: Comfortable working both independently and cross-functionally, building trust with Finance, People, and other teams with ease.

Can-be-learnts:

• Experience with specific HRIS platforms (we can get the right person up to speed on our stack)

• Benefits administration, particularly in a multi-jurisdiction context

• Prior start-up or scale-up experience

This role is for you if...

• You're happiest when you're getting things done: You don't wait for the perfect process to exist before you start. You figure it out, you ship it, and you improve it as you go.

• You're as comfortable in the detail as you are in the big picture: You can nail a payroll run without errors and then spend the afternoon thinking about how to redesign the process entirely. Both energise you.

• You think AI and automation are genuinely exciting: Not just as buzzwords, but as real tools that can change how a small team operates. You've already started experimenting and you want to go further.

• You're scrappy and resourceful: You've worked in environments where headcount is lean and the to-do list is long. You know how to prioritise, improvise, and get things over the line.

• You take ownership: When something is yours, it's really yours. You don't need to be chased. You proactively flag problems, propose solutions, and follow through.

• You're energised by mission: The idea that the work you do every day helps a business that genuinely improves people's financial lives? That matters to you.

What does success look like?

Within 1 month you'll have...

•Taken a thorough handover of our payroll process and successfully compl

eted your first payroll run• Got to grips with our HRIS and begun identifying quick wins for data hygiene or system improvements

• Built relationships with key stakeholders across People, Finance, and Operations

Within 3 months you'll have...

• Owned multiple payroll cycles with confidence and full accuracy

• Mapped our core People Operations processes and produced a prioritised improvement roadmap

• Identified at least one AI or automation opportunity and begun prototyping a solution

Within 6 months you'll have...

• Delivered meaningful process improvements

that the wider team can feel

• Established yourself as the trusted go-to for payroll and People Ops queries across the business

• Begun to take on broader responsibilities within the People team, as agreed with the Head of People/SVP People

Working policy: We operate a hybrid policy with a requirement of 3 days a week in the office. Our office is based in London.

Salary: £55,000 - £65,000 + benefits + equity.

Benefits:

What will we do for you?

• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
• Sabbatical scheme
• Paid leave to volunteer

At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.