People & Service Manager
CompanyRiver Island
Location
Croydon, England, United Kingdom
Employment TypeFull-time
Posted At4/20/2026
UK Visa Sponsorship Analytics
Occupation TypeHuman resource managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,900
(£27.13 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with River Island. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Department: Store Management
Location: Croydon
We're on the lookout for a superstar People & Service Manager to join the team. As a People & Service Manager, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the Store Leader to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.
For a more detailed overview of this role, check out the job description attached at the bottom of this advert.
About The Role
What You’ll Be Doing
- Consistently deliver great service and role model this throughout the store team.
- Create a diverse and inclusive environment where all your store team feel valued.
- Create a wellbeing culture in store by being a direct line of communication for the store team.
- Confidently duty manage in all areas of the store operation including product and operations.
- Consistently delight customers through delivering the best customer journey across service, people, visual and operations.
- Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.
- Empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
- Understanding of commercial tools and how to use to drive actions to support store performance.
- Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID and people KPIs.
- Support the management of store operations, including compliance with health & safety standards.
- You have previous experience in retail management, with a focus on customer service and team leadership.
- Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
- Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
- Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
- Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
- Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
- Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
- Leading a Team:
Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.
This Is For You...
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What we can offer you:
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexua
This Is For You...
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
What we can offer you:
- 💰 Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
- 🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
- 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- 🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
- 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
- 🎓 Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
- 💰 A generous bonus scheme & private pension plan.
- 😎 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexua
l orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.