Quality Engineer

An Amazing Career Opportunity for a Quality Engineer!

Location: Reading, Uk

Job ID: 46689

A Quality Engineer ensures products and processes meet quality standards by maintaining systems like ISO 9001 and conducting regular audits. They analyze quality data to identify issues, reduce defects, and improve overall performance.

The role involves working with teams and suppliers to fix problems, perform root cause analysis, and implement corrective actions. They also manage non-conforming products and support continuous improvement efforts. Strong problem-solving, communication, and teamwork skills are key to success in this role.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Biometric Identity Technologies BIO:

At the Biometric Identity Technologies Business Area, within HID, we aim to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. As a trusted biometric leader, we seamlessly and ethically protect people, places, and things, where we create a secure and equitable environment where everyone’s data is protected and their privacy respected.

Driven by years of innovation, we offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity, such as customer onboarding, fraud prevention, loss prevention, seamless travel, forensic investigation, background checks, border security, and government benefit issuance. We provide peace of mind to a great array of organizations and industries who know that they are getting the highest level of safety and security through trusted identity.

Essential Duties

• Provide management support in maintaining and continuously improving the ISO 9001 Quality Management System (QMS) and Terminal Quality Management (TQM) System.
• Conduct internal audits to ensure company operations and personnel comply with established procedures, ISO 9001 standards, and TQM requirements.
• Raise the general level of quality awareness within the company and make frequent patrols of the production lines.
• Measure, compile, analyze and report internal & external quality metrics.
• Drive cost of poor-quality improvements.
• Comprehensive COPQ metrics including scrap, warranty and other related quality costs to be used as the basis for driving internal manufacturing process and product improvements.
• Focus is not solely on costs of failing products but other customer concerns as well.
• Work with stakeholders to implement product/process improvements that reduce the number of DMR’s being raised through production and the supply chain.
• Work with stakeholders to implement product/process improvements that reduce the number of RMA’s returned from the field.
• Lead triage and escalation of emerging product quality issues to resolution.
• Manage corrective action requests (CAR’s) for external & internal product and process quality issues.
• Conduct / facilitate root cause and failure analysis of returned product as necessary.

Primary Duties

• Liaise with suppliers and contract manufacturers to address quality issues, including conducting audits when required.
• Facilitate FMEA meetings with a cross-functional team to ensure quality is built into new products & processes.
• Supervise the Inspector(s) day-to-day activities.
• Prepare and present quality information to management, suppliers and customers as required.
• Lead and oversee the company-wide calibration program to ensure accuracy, compliance, and timely completion.

Essential Qualifications

• College degree in a related field is preferred.
• 3-5 years of experience in production/quality engineering, ideally in an electronic assembly environment.
• Knowledge of Mastercard Global Terminal Quality Management (TQM) program would be beneficial
• Must demonstrate customer focused mentality.
• Excellent problem-solving abilities
• Excellent project management skills.
• Internal drive to meet goals.
• Ability to work in a team-oriented atmosphere.
• Demonstrated time management, communication, presentation, and organization skills.
• Must have the ability to work with various cultures in a global team.
• Must be able to make effective and independent business decisions.
• A solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues.
• Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement
• Ability to work with minimal supervision, multi-task, set priorities and meet deadlines.

Preferred Qualifications

• Ability to effectively communicate in the English language, both verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc
• Good listening skills and ability to diplomatically deal with difficult customers, supplier and cross functional situations to achieve desired business results.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.