Quality Improvement Lead

Key Dates

Closing date: 22nd June 2026

Shortlisting date: 26th June 2026

Interview dates: 6th and 8th July 2026

The Role

Main duties of the job

Main Duties

Person specification

Behaviours and Attributes

Essential

• Strategic thinker able to influence at executive level.
• Acts with integrity, professionalism, and sound judgement.
• Proactive, resilient, and adaptable to change.
• Customer focused mindset with a commitment to service excellence.
• Collaborative and inclusive, building trust and engagement across teams.

Experience

Essential

• Experience and robust knowledge in governance and quality assurance framework.
• Experienced in preparation and delivery of high-level reports and policies.
• Leading and facilitating meetings involving a large number of clinical staff, including for purposes related to clinical governance.
• Developing trusting and supportive relationships with a wide range of clinical and managerial staff.
• Significant experience managing senior-level service operations or complex service portfolios.

Demonstrated track record of solving complex, high risk problems using expert judgement.

Demonstrated ability to develop and execute service strategies aligned with organisational priorities.

Strong track record of delivering high quality services, driving performance improvement, and embedding best practice.

Experience managing senior stakeholders, building strategic relationships, and influencing executive level decisions.

Proven experience in leading teams through change, transformation, and continuous improvement.

Deep understanding of governance, compliance, risk management, and assurance frameworks.

Experience managing budgets, resources, and financial planning at a senior level.

Desirable

• Experience at a senior level within healthcare organisations.
• Making presentations to senior professionals.

Knowledge

Essential

• Evidence of professional knowledge in Quality and Safety systems including clinical governance and risk management processes.
• Knowledge and understanding of managing serious incidents including root cause analysis techniques.

Knowledge and understanding of CQC inspection standards.

Knowledge of quality management reporting systems e.g. DATIX, GP Teamnet.

Desirable

• Understanding of the wider NHS/Primary Care and community services agenda.
• Evidence of managing complaints.
• Evidence of change management.

Qualifications

Essential

• Masters level or equivalent level of relevant quality and safety management experience.
• Degree or equivalent professional experience.

Desirable

• Qualification in management / leadership.
• Clinical qualification.
• Relevant professional qualification (e.g., ITIL, CIPD, APM, service management or sector specific qualification).
• Evidence of ongoing professional development.

Other

Essential

• Commitment to upholding PML's values and mission.

The vision and focus to continually strive to improve the service for our patients is a key attribute for this, and any role at PML.

Able to maintain personal effectiveness and work well under pressure to tight deadlines.

Ability to work with all staff groups equally successfully, but with the skills to persuade senior staff of importance of the patient safety programme.

Able to overcome barriers to understanding & negotiate resolution of problems.

Fastidious about patient safety and attentive to detail.

Flexible and adaptable to change to meet the needs of the service.

Experience of handling staff and/or stakeholder engagement surveys.

Able to think strategically.

Skills

Essential

• Proven leadership and management skills.
• Excellent interpersonal skills, including influencing, motivating and negotiating.
• Excellent oral, listening and written communication skills.
• Able to initiate, plan, manage and deliver high priority projects.
• Advanced IT skills with knowledge of all Microsoft Office software, advanced keyboard skills and expertise in Word and Excel.

Exceptional leadership skills with the ability to motivate, inspire, and develop diverse teams.

Excellent communication and influencing skills, able to distil complex information for senior audiences and drive decision making.

Strong analytical, problem solving, and judgement capabilities, particularly in high pressure or high impact scenarios.

Ability to manage competing priorities and operate effectively in ambiguity.

Skilled in process optimisation, continuous improvement methodologies, and driving organisational change.

Desirable

• Strategic thinker with the ability to interpret complex information, forecast future demand, and shape long term service direction.

About the employer

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010.