Quality, Information, Safety and Governance (QISG) Co-ordinator

Quality, Information, Safety and Governance Coordinator The Role Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly. As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance. Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed

Main duties of the job

The Quality, Information, Safety and Governance (QISG) Co-ordinator role at IC24 is crucial for maintaining the accuracy and smooth functioning of patient services. The successful candidate will provide administrative and coordination support to the QISG team, manage records, coordinate meetings, and assist with handling incidents, complaints, and information requests. The focus is on ensuring statutory, regulatory, and safety responsibilities are met across all services. This position plays a vital role in patient safety, service quality, and regulatory compliance by maintaining accurate information, strong governance, and well-managed processes. The coordinator will collaborate closely with colleagues from various teams, contributing significantly to achieving the organisation's governance and compliance objectives.

Person specification

Qualifications

Essential

• Youre organised, detail-focused and comfortable working in a structured but fast-moving governance environment. Experience in an administrative, governance, quality or healthcare support role. Confident using systems to manage data, reports and documentation. Understands confidentiality, information governance and data protection. Strong organisational skills, manages multiple deadlines. Excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams).

About the employer

Integrated Care 24 (IC24) is a leading not-for-profit Social Enterprise focused on providing innovative primary care services to over six million patients. IC24 is dedicated to improving access to healthcare, reducing demand on secondary care, and delivering GP-led out-of-hours services, NHS 111, and other primary and secondary care services. The organisation is committed to equality, inclusion, and creating a supportive environment for all employees and applicants. IC24 actively encourages applications from diverse backgrounds, striving to create an inclusive workspace where every individual feels a sense of belonging. It prioritises safeguarding, protecting, and promoting the welfare of service users and employees, aligning its recruitment practices with relevant legislation and guidance.