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An exciting opportunity has arisen for a friendly, motivated and enthusiastic individual to join our friendly and busy 2 partner rural GP practice.
It is an essential requirement of the role that the post holder has flexibility to provide cover during periods of annual leave and sickness.
Hours per week (TBC)
Working days include Monday to Friday (TBC)
Shifts will include 7.45am start time and 6.30pm finish time
Salary dependent on experience
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice or Operations Manager, dependent on current and evolving practice workload and staffing levels:
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing face to face and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Greeting and screening patients attending the surgery
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Processing and distributing incoming (and outgoing) mail
Taking messages, ensuring accuracy of details and passing on information using appropriate processes and prompt delivery
Viewing the online services for messages and dealing with them appropriately
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking of reception area and consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Printing blood forms
Advise patients of relevant charges for private services (non-General Medical Services), accept payment and issue invoices
Undertaking any clerical tasks essential to the receptionist/administrative team
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Process samples received from patients following the specimen handling protocol
Dealing with urgent results for the GPs
Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
Covering for absent colleagues as and when necessary
(This list is not exhaustive)
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Build and maintain strong relationships with all team members
We are a small friendly practice with 5000+ patients. Our clinical team comprises of 2 GP Partners, 1 Salaried GP, 2 Practice Nurses, 1 Senior Health Care Assistant plus support from PCN staff. We are also a training practice in conjunction with West Midlands Deanery.
We have 4 receptionist/administrators, 4 dispensers, 1 Practice Manager and 1 Operations Manager.