Rent Recovery Case Manager
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (44.0%).
Occupation Type
National government administrative occupations
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
About The Job
Some key information
The very short answer? You’ll be recovering rent from our housing tenants.
(To be fair, you might have guessed that from the job title.)
What our team does is important – but what’s more important is how we do it.
We’re dealing with some of the most vulnerable people in our community and they often have complex needs.
We’re there to support them and to do everything we can to keep them in their home – whether it’s helping them manage their finances, make sure they are getting the right benefits and give them advice around debt where it’s needed.
This takes a great deal of empathy and a real desire to help people who can’t always help themselves.
The job isn’t easy. Sometimes we reach a point where we’ve done everything we can to help and it still hasn’t worked. There is still a process to follow and for some, that can result in court orders and eventually eviction. You’ll be representing the Council in court hearings and enforcing the outcomes.
When this happens (and it is a last resort), you’ll need to be able to step back and see the bigger picture when it’s needed.
Not everyone is suited to this kind of work. But if you are? This could be an incredibly rewarding job for you.
Visiting tenants in their homes is a key part of the job, but we do offer flexible working where we can. Most of our team work from home (or the office if they prefer) 2-3 days per week. The rest of the time is spent in the community.
What kind of experience or qualifications do I need?
We offer ongoing support, training and guidance to help you be the best you can be.
The main thing we’re looking for is customer service experience, dealing with vulnerable people or those with complex needs.
Ideally you will also have some relevant knowledge from working in the social housing or benefits sector.
We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.
What's in it for me?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.
We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
Some key information
- Full time, 37 hour per week, Monday to Friday.
- Fixed term contract until 1 March 2027 to cover Maternity Leave
- £34,640 to £35,444 per annum (inclusive of a £9,455 recruitment allowance which expires 30.9.2028)
- 25 days annual leave (not including Bank Holidays).
- Level of flexible working available.
- Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.
The very short answer? You’ll be recovering rent from our housing tenants.
(To be fair, you might have guessed that from the job title.)
What our team does is important – but what’s more important is how we do it.
We’re dealing with some of the most vulnerable people in our community and they often have complex needs.
We’re there to support them and to do everything we can to keep them in their home – whether it’s helping them manage their finances, make sure they are getting the right benefits and give them advice around debt where it’s needed.
This takes a great deal of empathy and a real desire to help people who can’t always help themselves.
The job isn’t easy. Sometimes we reach a point where we’ve done everything we can to help and it still hasn’t worked. There is still a process to follow and for some, that can result in court orders and eventually eviction. You’ll be representing the Council in court hearings and enforcing the outcomes.
When this happens (and it is a last resort), you’ll need to be able to step back and see the bigger picture when it’s needed.
Not everyone is suited to this kind of work. But if you are? This could be an incredibly rewarding job for you.
Visiting tenants in their homes is a key part of the job, but we do offer flexible working where we can. Most of our team work from home (or the office if they prefer) 2-3 days per week. The rest of the time is spent in the community.
What kind of experience or qualifications do I need?
We offer ongoing support, training and guidance to help you be the best you can be.
The main thing we’re looking for is customer service experience, dealing with vulnerable people or those with complex needs.
Ideally you will also have some relevant knowledge from working in the social housing or benefits sector.
We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.
We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.
What's in it for me?
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.
We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:
- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
For an informal chat about the role, you can contact Michaela Mullen via email at michaela.mullen@somerset.gov.uk.
When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment.
If you have all the information you need, just hit the apply button - we can’t wait to hear from you.
DBS information
This role requires Basic DBS Clearance.