Reservations Systems Administrator

Job Description

Come and join one of the world’s leading luxury travel brands.

A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world’s oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.

Responsibilities

• Data Configuration and Maintenance – Accurately load, update and maintain product data into the reservation system in line with specific deadlines.
• Standards & Compliance – To ensure system administration procedures and policies are adhered to in accordance with Data Governance Guidelines.
• Checking and Validating – Review loading input by other team members into the database and highlight any errors found.
• Data Integrity Monitoring – Proactively identify missing, incomplete or inconsistent information and communicate findings to the Regional Manager, Product Data Configuration and Processes.
• Deadline Management – Notify the Regional Manager, Product Data Configuration and Processes where missing or incomplete information is likely to impact project timelines or system readiness.
• System Testing – Conduct system testing where required Log and report all system errors to the Regional Manager, Product Data Configuration and Processes.
• Additional Responsibilities – Undertake other duties as reasonably required to support objectives of the wider team.
  
  

Communication

• Provide regular, structured updates of loading progress, identified issues and missing information to the Regional Manager, Product Data Configuration and Processes.

Clearly communicate risks, system challenges or delays that may impact timelines.

To log and share information of own operational/system/support knowledge to ensure all team member’s benefit.

General

• Make full use of IT systems and tools to ensure maximum efficiency in all aspects of the role.
• Identify opportunities for system, process or workflow enhancements and make recommendations to improve future performance and data quality.
  
  

Standards Of Performance

• Adhered to agreed working hours and demonstrate reliability and punctuality.
• Represent A&K in a professional manner at all times, maintaining high standards of conduct and communication.
• Consistently deliver accurate, high-quality work, meeting agreed deadlines and striving to exceed expectations where possible.
• Maintain an organised and tidy work environment to support efficiency and effective departmental operations.
  
  

About You

• Proven experience in data entry, or data driven roles, with a keen eye for accuracy and quality.
• Demonstrates a high level of accuracy and exceptional attention to detail.
• Experienced in working in a fast-paced environment, with strong administrative and organisational skills.
• Strong ability to prioritise tasks effectively and complete work thoroughly within deadlines.
• Confident in numeracy skills.
• Proficient in Microsoft Office applications, including Outlook, Word, Teams and Excel.
• Excellent written and verbal communication skills.
• Be able to work both as part of a team and independently.
• Strong time management skills, with the ability to effectively manage own workload.
  
  

What We Offer

• Competitive salary plus annual bonus plan
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service

25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days

Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)

Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.

Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover

Life Assurance (2x base salary paid out as a tax-free sum)

Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week

Enhanced Paid Parental Leave

Employee Assistance Program – includes access to wellbeing resources and counselling

£1,000 Recruitment Referral Bonus

Cycle to work scheme

Season Ticket Loans

Regular Social Events

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.