Senior Account Manager
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Job Title: Senior Account Manager
Location: Edinburgh
Reporting to: Regional Sales Director
Join Air IT – Drive Growth Through Lasting Client Partnerships
At Air IT, we don’t just sell IT services — we build long‑term, value‑led partnerships that help ambitious organisations thrive. As the UK’s #1 Managed Service Provider (MSP), we’re bringing together ten high‑performing businesses under one shared vision, with people, innovation and collaboration at our core.
We’re now looking for a Senior Account Manager to join our growing Sales team. This role offers a blend of new business development and existing account growth, ideal for someone who enjoys opening doors, building trust, and turning relationships into long‑term success.
The Role
In this role, you’ll play a key part in driving revenue growth across the North (Edinburgh and surrounding areas) combining self‑generated new business with account ownership and expansion.
You’ll work consultatively with prospects and customers, understanding their business goals and shaping IT and cyber security solutions that deliver real value. Alongside Sales, Account Management, Service Delivery and Technical teams, you’ll ensure clients experience Air IT as a trusted, long‑term partner.
Your Impact
You’ll be responsible for:
- Developing and securing new business opportunities through outreach, prospecting and lead generation
- Managing and growing a portfolio of SME MSP customers
- Building trusted relationships with decision‑makers and key stakeholders
- Driving retention, satisfaction and account growth
- Identifying opportunities for upsell, cross‑sell and service improvement
- Translating business needs into tailored IT and cyber security solutions
- Acting as the primary commercial contact and escalation point for your accounts
What You’ll Be Doing
- Proactively generating new business through outbound activity and market engagement
- Managing customer relationships from initial engagement through to long‑term partnership
- Running account reviews, QBRs and roadmap discussions
- Preparing and presenting professional proposals and quotations, clearly articulating value and ROI
- Working closely with Service Delivery, Technical and Cyber teams to deliver the right solutions
- Maintaining accurate pipeline, forecasting and account plans within CRM
- Achieving new business, growth and retention targets aligned to your role focus
What You Bring
Essential
- Minimum 5 years’ experience in a sales or account management role within an MSP environment
- Proven ability to win new business and/or grow existing customer accounts
- Strong consultative selling approach and commercial awareness
- Excellent relationship‑building and stakeholder management skills
- Confident working in a fast‑paced, evolving technology environment
- Experience using CRM systems and digital sales workflows
- Full UK driving licence
- Able to attend the office at least two days per week and travel regionally
Experience selling core MSP services, including:
- Managed IT support & service desk
- Microsoft 365
- Azure and cloud services
- Cyber security solutions (e.g. endpoint security, backup & disaster recovery, SIEM)
Desirable
- Business‑related degree
- Sales, CRM or IT‑related certifications
Why Join Air IT?
- Be part of a market‑leading, award‑winning MSP
- Work with cutting‑edge IT and cyber security solutions
The Benefits
Health & Wellbeing
- Virtual GP (24/7 access for you & your family)
- Employee Assistance Programme (EAP)
- Group Life Assurance & Income Protection
Time Off & Balance
- 25 days annual leave + bank holidays
- Celebration Day (an additional personal day off)
- Annual Leave Purchase Scheme
- 2 paid volunteering days
- Enhanced family leave
Financial & Lifestyle
- Competitive salary with bonus / OTE
- Salary sacrifice pension
- Cycle to Work & Technology Vouchers
- Discounts via Perks at Work
- Life Insurance
Additional Highlights
- Hybrid working
- Ongoing learning & development
- Social events, incentives & competitions
- Discount & cashback schemes
Join the Air IT Family
At Air IT, we’re more than a workplace — we’re a community. We celebrate success, support each other, and grow together. If you’re passionate about building relationships, selling value‑led IT solutions and helping customers succeed, we’d love to hear from you.
This role may also be known as:
Account Manager, Business Development Manager, Client Success Manager or Sales Consultant.
Equal Opportunities
Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.