This is an exciting opportunity to coordinate and facilitate the production and delivery of in-store Point of Sale (POS) for the M&S Food account. The Senior Account Manager works directly with the M&S Marketing in store team, liaising with key stakeholders and is responsible for the keeping of all campaigns within budget and on time. The role exists in support of the Senior Account Director and is integral to the effective running of the marketing function within M&S Food, coordinating the delivery of all administrative elements of marketing campaigns and activity. Working closely with various M&S teams, the role will involve leading the ITG team to hit key critical path deadlines so that artworks, production briefs and costs are approved by key stakeholders when required, in turn allowing for a seamless campaign delivery to stores.

Your day to day responsibilities include:

Line managing and developing Account Managers within the team, providing clear direction, support and regular feedback to ensure a high standard of delivery across all campaigns
Acting as the first point of escalation for the team, proactively resolving issues, removing blockers and ensuring campaigns remain on track
Leading by example in ways of working, setting the standard for pace, organisation, attention to detail and stakeholder management
Driving momentum across projects, keeping activity moving at pace and ensuring all teams are aligned to critical path deadlines
Receiving briefs from the from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings
Linking all briefs back to your direct teams and managing the relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time
Support on pre-production meetings with your Account Mangers per campaign where required (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief

Maintain & manage a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines in order to manage our studios resource and client's expectations of when artworks will be fulfilled

Lead the team to brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed

You will be the first point of contact & escalation for our main stakeholder on M&S Food and therefore crucial to be in the detail across the full campaign

You will accurately manage information from the M&S business units, formulating full production and artwork briefs, liaising with the Production Director to produce detailed print specifications and maintaining print allocations for POS material via our tech system, Media Centre

Ensure that printers have been engaged on each campaign on deadlines, workload and realistic timings on when they will receive Purchase Order and final artwork working closely with our Production Director

Ensure all M&S cost trackers for POS are kept up to date, and costs are communicated regularly with ITG account team, ITG Senior Account Director and M&S marketing

Ensure Purchase Orders are raised in good time in advance of the file to print date and all issues are flagged in advance with the M&S planning manager

Requirements

First and foremost, you should be a people person. You should be able to demonstrate exceptional people skills and be a customer-focused fanatic
Previous experience of working in an agency environment with Advertising experience
Have a good knowledge of creative processes and a thorough understanding of in-store POS

You won't be micromanaged here, the ability to manage your own time and deliver quality with speed is essential

You hold strong experience with project management and trafficking multiple projects in tandem, which may be at different points in the creative process

You won't be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.

You will be managing more than one project at one time so managing your time effectively is crucial

Comfortable in interacting with an enthusiastic and committed team - whilst being part of ITG, you will also be part of the client team

Previous experience in a leadership or line management role, with the ability to motivate, support and develop others

Confident in acting as a senior day-to-day client contact and building strong, credible relationships with key stakeholders

Able to work at pace in a fast-moving retail environment, balancing multiple priorities while maintaining accuracy and control

Benefits

Work's a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days
Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year
Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support
Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities

Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500

Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships

What next? Like what you see? Drop us your application and someone from our team will be in touch.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

Senior Account Manager

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