Senior Application Support Analyst

The post holder will be responsible for the day to day supervision of the Application Support Team delivering support, administration, technical management, and maintenance of the Trusts Applications. This role is for an experienced Senior Application Support Analyst to join the Application Support Team, within the ICT department, reporting to the Application Support Manager. A key component of the Princes Alexandra Hospitals application estate is the Electronic Health Record (EHR). The post-holder will ensure that the functionality reflects the operational working of the Trust and local Health Economy in recording patient activity and providing a means of communication with patients. They will manage the production of information used to support commissioning activity as well as statutory information requirements and at all times ensure the integrity, security and accuracy of the data recorded. The EHR system comprises of the main Patient Administration System modules, Emergency Department, Maternity, Admissions, Discharges and Transfers, Outpatient Referral and Management, Bed Management and the Electronic Discharge Summary. The Application Support team are responsible for support and assisting in developing this system.

Main duties of the job

???????The system must be maintained and made available to trained users to record patient activity in a timely and accurate manner. Correct recording of data onto these systems is fundamental for Information Governance, Patient Safety, Operational Management and Commissioning. Many of the Trusts Performance Indicators are also dependant on the quality and completeness of the data provided from the EHR for various external NHS bodies. The Application Support team will support additional Trust systems such as Electronic Observations, Summary Records / Portals and numerous other systems. The post-holder will be expected to provide management, support and development of such systems in a similar fashion to the EHR system. There is a requirement for this role to operate as part of an on-call rota as and when required additionally there will be the requirement for flexible working to ensure there is appropriate cover for the supported hours

Person specification

Qualifications

Essential

• Post graduate degree or equivalent
• ITIL V3 Foundation
• NHS, Training and Testing Experience

Desirable

• IT or professional clinical qualification desired

Experience

Essential

• Advanced experience in the management of Patient Databases
• Experience of end-user application training
• Experience in Project Management
• Experience of providing application support in an NHS Acute environment
• Advanced knowledge and experience of working with relational databases
• Minimum of 5 years experience working in a similar role
• Experience of building reports in relational database systems
• Experience of using service desk software for call logging and incident
• management

About the employer

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. Were a supportiv

e and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.