Senior Assistant, HR Services – People Service Desk

Connect to your Industry

This is a fantastic opportunity if you are looking to start your HR career or take that next step on your HR journey. The primary function of this role is to provide exceptional customer service by handling incoming queries from our UK and Swiss employees and Partners, advising on a wide variety of company policies and processes, as well as performing administrative tasks related to business requirements. The successful candidate will enjoy working in a diverse business with an inclusive team culture where people are recognised for their contribution and encouraged to suggest changes that can improve our customer experience.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

The customer is at the heart of everything we do, we support strategic initiatives through collaboration with other areas of the business as well as a strong approach to continuous service improvement, enhancing the effectiveness of how we work.

This role serves as the primary point of contact for employee and partner HR & partnership inquiries through all contact channels, providing high-quality advice and guidance. You will support with a variety of administrative processes, including reward and recognition, benefits, employee car scheme and other general administrative tasks. You will ensure all system-related actions are completed accurately and in a timely manner for payroll. You will also contribute to wider HR projects and initiatives as required.

Confident in supporting our customer base through a multi-channel functionality – you can trust that no two days will ever be the same as you support and add value to our very busy team by:

• Supporting customers with HR & Partnership queries utilising end-to-end case management
• Providing high-quality administration support and reporting for our customers and the business
• Keeping up to date with policy changes and adhering to regulatory requirements
• Managing stakeholder and customer expectations whilst building trusted relationships with HR Services colleagues and other Deloitte teams
• Effectively delivering cross team collaboration to produce a seamless customer experience
• Escalating complex queries in a timely and efficient manner, taking accountability for updating our customer base with progress and appropriate resolution
• Be a champion for service improvement, high-quality service delivery, and sharing best practice

Connect to your skills and professional experience

You’re a natural at being a trusted advisor. Someone who acts as role model to their peers, encouraging a culture of innovation that values the ideas and opinions of others. Your integrity underpins all that you do, and you thrive in taking accountability for the services we provide. You focus on solutions which in turn supports your ability to build and maintain positive relationships with colleagues and stakeholders.

Essential:

• Excellent customer service skills
• General helpdesk/call centre or equivalent experience
• High attention to detail and strong organisational skills
• Ability to multitask across a range of processes and procedures, prioritising workload according to deadlines
• Proficiency in Word, Excel, and Outlook
• Initiative to investigate queries and propose suitable solutions
• Ability to work effectively in a busy, fast-paced team environment

Desirable:

• HR Experience
• Data analysis skills
• Knowledge of HR systems

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

"HR Services is an evolving and lively team. We are always happy to help, share knowledge and support colleagues old and new. Questions are welcomed, challenges embraced, and wellbeing prioritised. If you are looking to join a team that keeps you on your toes, where you will learn something new every day and meet colleagues that become friends, we are ready to welcome you with open arms.” - Kasia, HR Services

Our hybrid working policy

You’ll be based in Cardiff with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers