Senior Manager - Digital Product Management
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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services primarily focuses on the businesses that accept our cards. GMNS Product drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year.
The Network Product & Enablement team is a critical part of the GMNS Product organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle.
The Global ATM team within Network Product & Enablement shapes the future of how American Express provides access to cash – setting the strategy, building and scaling capabilities, onboarding new partners, and managing relationships with 200+ external ATM providers. ATM is a foundational capability for Credit, Charge, and Prepaid, and a key differentiator for American Express Checking accounts.
How will you make an impact in this role?
Reporting to the Director, ATM Digital Product Management, this role sits at the core of how our ATM services are designed, built, and brought to market. You will help define critical product functionality, shape key features, and drive innovation that impacts millions of customers worldwide.
In this role you will drive ATM product strategy, and roadmap execution.
Responsibilities:
- Define the product value proposition and customer experience informed by customer needs, industry trends, and regulatory requirements
- Develop and prioritize a product roadmap and backlog with robust business cases to support the prioritization
- Deliver go-to-market strategy including operational readiness for new features and functionality, and track metrics to measure benefits realized
- Drive strategic initiatives to build and maintain products and capabilities that support product growth
- Track metrics to understand product health and inform strategy
- Significant experience in product management. Payment/ATM industry experience preferred.
- Project management: outstanding organizational skills and attention to detail, able to autonomously lead several projects in parallel and get results in a fast-paced environment
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities