Senior Pharmacy Homecare Clerk
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An opportunity for development within Pharmacy Services
An internal opportunity has arisen for a Senior Pharmacy Homecare Clerk (Band 3) to join the Homecare Team based at Kent and Canterbury Hospital.
This role is ideal for staff looking to develop their administrative, supervisory and pharmacy-related experience within a supportive team environment, while continuing to contribute to safe, effective patient care across East Kent Hospitals.
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE . If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Job description
To support the day-to-day running of the Pharmacy Homecare Office, ensuring administrative tasks are completed accurately, efficiently and within agreed timescales.
To provide guidance and support to Homecare Clerks and new starters, under the direction of the Assistant Team Leader and in line with agreed procedures.
To undertake the processing, ordering and monitoring of homecare prescriptions from third-party providers, prioritising work according to deadlines and patient need.
To resolve invoicing queries, including the use of pharmacy systems such as CMM, and to process credits in accordance with local procedures.
To identify and report supply, ordering or invoicing issues to the Assistant Team Leader in a timely manner.
To initiate urgent medicine orders via homecare companies, following established processes, to reduce the risk of patients running out of medication.
To ensure prescriptions processed have appropriate funding in place by carrying out checks on relevant systems, including Blueteq, and escalating discrepancies as required.
To review monthly homecare statements and follow up routine discrepancies with homecare providers, escalating complex issues to senior staff.
To liaise with Trust Finance colleagues, specialist nurses, consultants, secretarial staff, pharmacy colleagues and homecare companies to support effective service delivery.
To communicate relevant availability and supply information to clinical teams, ensuring messages are accurate, clear and timely.
To work in accordance with Trust policies, standard operating procedures and information governance requirements at all times.
To maintain accurate records, including filing and archiving of homecare documentation in line with local procedures.
To monitor shared homecare email inboxes and respond to routine queries, escalating issues to the Assistant Team Leader where appropriate.
To undertake training and development activities as required for the role and support the training of Homecare Clerks within own scope of competence.
To contribute suggestions for improvements to working practices in order to support service efficiency and effectiveness.
To assist with the implementation and use of homecare company portals and pharmacy systems, following training and guidance provided.
To carry out general office duties, including photocopying, correspondence and mail handling, to support the effective running of the service.
To assist with the collection and reporting of Pharmacy Key Performance Indicator (KPI) data under the direction of the Assistant Team Leader.
To support the Assistant Team Leader and Team Leader with administrative tasks related to ordering, invoicing and system updates, appropriate to Band 3 responsibility.
To act as a point of contact in the absence of senior staff for routine matters, escalating non-routine or complex issues appropriately.
Person specification
Governance
Essential
- Understanding of the importance of confidentiality and data protection
- Commitment to providing a high standard of customer service to patients, staff and external providers
Desirable
- Previous experience working in line with NHS policies and procedures
Qualifications and Training
Essential
- GCSE or equivalent in English and Mathematics
Desirable
- NVQ Level 2/3 in Business Administration or equivalent experience
Skills and experience
Essential
- Experience of administrative work including invoicing or finance related processes
- Competent IT skills including use of Microsoft Word, Excel, email and internet systems
- Experience of managing own workload, prioritising tasks and meeting deadlines
- Excellent verbal and written communication skills
- Good telephone manner with ability to handle and record messages accurately
- Strong organisational skills with attention to detail and accuracy
- Good numeracy and literacy skills
- Ability to work effectively in a busy environment with frequent interruptions
Desirable
- Experience working in a hospital, pharmacy or healthcare setting
- Experience using electronic systems for ordering, invoicing or funding (e.g. CMM, Blueteq or similar)
Personal/professional attributes
Essential
- Ability to prioritise workload and work to deadlines
- Ability to apply judgement to routine and non routine situations and escalate appropriately
- Good interpersonal skills with the ability to communicate courteously and professionally with colleagues and patients
- Ability to work both independently and as part of a team
Desirable
- Experience supporting or guiding colleagues or new starters
Other requirements
Essential
- Demonstrates and upholds the Trust values of Caring, Safe, Respect and Making a Difference
Desirable
- Willingness to undertake further training and development
About the employer
About the team
The Pharmacy Homecare Team supports patients to receive specialist medicines at home, working closely with consultants, specialist nurses, finance teams and external homecare providers. The team is evolving and expanding, offering learning opportunities and the chance to contribute to service improvements.
Who should apply
This opportunity is suitable for existing Trust staff, particularly those with:
Administrative or clerical experience
Invoicing, ordering or finance-related experience
Experience working in a busy healthcare or office environment
Strong organisational and communication skills
An interest in pharmacy services and patient-focused administration
Hospital, pharmacy or homecare experience is desirable but not essential - training and support will be provided.
Why consider this role
Opportunity to develop supervisory and specialist admin skills
Exposure to pharmacy, finance and clinical working relationships
Supportive team with a strong focus on learning and improvement
Stable working hours and Trust benefits
Chance to contribute directly to patient care pathways
Values
Applicants must be able to demonstrate the Trust values of Caring, Safe, Respect and Making a Difference, both in their application and in practice.
Internal applicants are encouraged to arrange an informal discussion.