The Senior Technical Specialist, BDMC Solutions will oversee and optimize the Firm’s digital platforms, including websites, content‑management systems (CMS), and other Business Development & Marketing Communications (BDMC) technologies to ensure the seamless delivery of digital experiences that support business development, client engagement, client‑listening tools, proposal systems, and event‑technology solutions. The role‑holder will act as a strategic link between customer needs, operational requirements, and technology capabilities to enable high‑quality, user‑focused digital services across the Firm.
Main responsibilities:
- Administer and maintain main websites and Type II sites to ensure uptime, performance, security, and compliance with legal‑industry standards
- Manage content‑management system (CMS) platforms such as Sitecore, Optimizely, WordPress, including content updates, plugin and module management, taxonomy, user roles and permissions, and workflow management
- Collaborate with Business Development, Marketing and Communications (BDMC) teams and vendors to implement design and functionality enhancements aligned with Firm branding and strategy
- Ensure digital platforms comply with data‑privacy regulations, accessibility standards, and brand guidelines; maintain appropriate website hygiene
- Lead and manage technical implementation of BDMC initiatives, including landing pages, campaign integrations, and digital assets
- Coordinate with internal stakeholders and external vendors to deliver projects on time and within scope; liaise with the Global Security (GSEC) team for security reviews and mitigations
- Document processes, workflows, and system configurations
- Partner closely with internal Information Security, GRC, and Security Engineering teams to monitor system security posture, review risk assessment findings, and track remediation progress for assigned platforms and applications
Coordinate with third‑party vendors to communicate identified security risks, obtain remediation plans and evidence, and actively follow up to ensure issues are resolved within agreed timelines Maintain ongoing oversight of vendor risk remediation items, including tracking commitments, target dates, and validation of corrective actions through appropriate documentation and testing Proactively escalate delayed or high‑risk findings to internal security stakeholders and business owners, ensuring risks are addressed or formally accepted at the appropriate governance levelPrepare, submit, and manage risk acceptance requests when remediation is not immediately feasible, ensuring proper justification, approvals, and alignment with organizational risk management frameworks Support periodic reviews, audits, and reassessments by ensuring system and vendor security documentation remains current, accurate, and readily available for internal or external reviewTranslate business objectives for the technical design and architecture of the required solutionsSupport integration of BDMC platforms with Baker Client Intelligence (Baker CI), email‑marketing tools, analytics platforms, and other enterprise systemsTroubleshoot and resolve technical issues across BDMC tools and platforms, escalating to vendors or Technology teams as neededEnsure interoperability between BDMC systems and Firm‑wide platforms, including human‑resources information systems (HRIS), finance systems, and document‑management systemsEvaluate and recommend new technologies to enhance BDMC capabilitiesMaintain version control, backups, and disaster‑recovery protocolsManage the demand process for Technology approval and resourcing of BDMC initiatives; ensure cross‑functional stakeholders are informed and inter‑dependencies identified and coordinatedManage projects and teams within budget and timelines; review and develop business cases, project estimates, and project plans per Technology Project Management Office (PMO) processes; prepare and deliver professional communications to various levels of the Firm to share project objectives, status, risks, and progress against expected outcomes Extensive experience managing websites and content‑management system (CMS) platformsExperience in HTML, CSS, JavaScript, and CMS administrationExperience with using web‑analytics tools such as Google Analytics, Tag ManagerStrong problem‑solving and communication skillsStrong experience leading successful product implementations and ongoing enhancementsExperience in a legal‑services environment is desirableExperience with using marketing‑automation platforms e.g., Marketo, and pitch‑solution tools e.g.,Qorus BreezeExperience supporting client‑feedback programs and event‑technology solutionsHands-on experience with windows systems, M365 suite, and familiarity with SQL Enterprise Manager and Query Analyzer is preferredPractical experience working with cloud platforms (Azure preferred), including a basic understanding of identity management and networking conceptsFamiliar with search‑engine‑optimization (SEO) best practices and accessibility standards Web Content Accessibility Guidelines (WCAG)Strong awareness of and interest in technology trends relevant for the relevant portfolioDemonstrated leadership and communication abilities, with a track record of building trust and respect at all levels of the FirmExcellent written and spoken English communication skillsCan demonstrate flexibility and willingness to work outside standard hours, including shift work, participation in a light on-call rotation as needed, and occasional weekend work to ensure successful project delivery or system maintenance as necessaryA high sense of urgency, initiative, and sense of responsibilityVery adaptable, highly organized, and attentive to details and accuracy
Reports to: Senior Manager, BDMC Solutions
Direct reports: Portfolio Managers for the Business Development and Hosted Applications areas
Travel requirements: Some travel required on an ad-hoc basis
Position type: Specialist
Development framework: Manager