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Location: Bradford office with occasional travel to London
Job Type: Permanent | Full-time
Shift pattern: 37.5 hours per week worked on a rota basis between 7:00am–9:00pm Monday-Friday, with Saturday cover as required
Salary: £34,000 per annum
We’re looking for an experienced 2nd Line Support Analyst to join our IT Service Desk.
This is a key customer support role providing high-quality technical support to colleagues across the organisation. The role acts as an escalation point for 1st Line Service Desk Analysts, supporting the resolution of complex IT issues and driving continuous improvement across the IT Service Desk and wider Operations team.
What you’ll be doing
What you’ll bring
Qualifications & Experience
Essential
Desirable