Service Desk Analyst

We are seeking a proactive and customer-focused Service Desk Analyst to join the HCPC IT team during an exciting period of digital transformation. Reporting into the IT function, you will play a key role in delivering high-quality first-line IT support across the organisation, ensuring colleagues receive timely and effective resolution to IT incidents and service requests. You will be responsible for logging, prioritising, and resolving support issues in line with ITIL processes and service level targets, while also contributing to a range of technology projects that support HCPC’s wider digital transformation strategy. Alongside providing excellent customer service, you will support the setup and configuration of Windows devices, help manage IT communications, and continuously develop your knowledge across Microsoft technologies and modern IT services.

Key Responsibilities

• As required support all aspects of the IT service provision at HCPC on a best endeavours basis.
• Understand the information security requirements for information accessed or processed in carrying out the duties of the role, treating the information with appropriate care as set out in the Information Classification and Handling Policy.
• Carry out the responsibilities of the post with due regard to the HCPC's Equality and Diversity Policy and to always treat colleagues and other HCPC stakeholders with respect and dignity.
• Be the primary support contact between the business and the IT function.
• Perform first line support responding to requests by service desk, phone, or email; logging, prioritising, responding, and coordinating the user requests
• Ensure that the business community are fully informed of all IT changes.
• Operate within the ITIL incident management processes.
• Meet service level targets for incident management closure.
• Meet service levels for closure of assigned service desk tickets.

Candidate Requirements

We are after an individual who is:

• Passionate about IT
• Willing to learn and build on their already solid IT skill set.
• Happy to share what they know and collaborate with their teammates.
• An enthusiastic problem solver with excellent troubleshooting abilities.
• Excited to use and support the latest Microsoft technologies.
• A hard working individual who demonstrates fantastic customer service skills.
• Interested in becoming certified in a relevant industry qualification or equivalent knowledge in Microsoft technologies, ideally in Windows 11 and M365.
• Experienced in providing excellent end user support, ideally within an ITIL framework.

Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career.

You can find out more about our benefits on our website

Further information can be found in the job description and person specification (click here).

Location: Onsite five days a week.

Closing Date: 1st June 2026, all vacancies close at 1pm.

Interview Date: W/C 15th June 2026

Application information

Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed.

Please note that this advert may be closed early if we receive a high number of applications.

All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications.

HCPC’s vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact recruitment@hcpc-uk.org .

Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework (click here).