Service Desk Analyst
CompanyThe University of Salford
Location
Salford, England, United Kingdom
Employment TypeFull-time
Posted At5/12/2026
UK Visa Sponsorship Analytics
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with The University of Salford. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Salford, United Kingdom
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Job Info
We are interested in hearing from candidates who can demonstrate excellent customer service from a previous service desk environment. This is a fantastic opportunity for anyone who is interested in continuing their professional development, working on a desk that handles a wide variety of cases to support the technology infrastructure that is critical to the operations of the University.
Please note that this opportunity may close early if we receive a high volume of applications.
So what will the role involve?
At the core, we provide IT services to the University’s students, academics, and professionals, but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience.
Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this.
We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio-Visual Services, Applications Support, Data Centre and Operations, Procurement and Asset Management as well as Technical Services.
What’s in it for you?
Be the First to Apply
Job Info
- Job Identification 759
- Posting Date 05/12/2026, 10:34 AM
- Apply Before 05/19/2026, 10:59 PM
- Job Schedule Full time
- Contract Type Permanent
- Salary From £28,031
- Salary To £29,588
- DBS required No
- Driving Required No
- Organization Digital IT, University of Salford
We are interested in hearing from candidates who can demonstrate excellent customer service from a previous service desk environment. This is a fantastic opportunity for anyone who is interested in continuing their professional development, working on a desk that handles a wide variety of cases to support the technology infrastructure that is critical to the operations of the University.
Please note that this opportunity may close early if we receive a high volume of applications.
So what will the role involve?
- Working on a busy service desk using a varied range of customer support methods including telephone, online chat and email
- Working with IT helpdesk case management tools
- Delivering against our Service Level Agreements and Key Performance Indicators
- Supporting technologies like Office 365 and Active Directory
- Working to ITIL best practices
- Contribute to our thinking and be challenging on how Salford can transform the way it addresses equity disparities, embraces diversity and becomes more inclusive
At the core, we provide IT services to the University’s students, academics, and professionals, but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience.
Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this.
We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio-Visual Services, Applications Support, Data Centre and Operations, Procurement and Asset Management as well as Technical Services.
What’s in it for you?
Competitive salary - and excellent pension scheme: 9% of your salary is paid into your pension by UoS, you can choose to pay more and UoS will match your extra contribution up to 4%.
Generous annual leave – 32 days plus bank holidays! With the option to buy additional days.
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.
Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
Team Salford – join us here in Salford and be part of one of the UK’s fastest growing universities. Most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
About Us
Job Description
Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.
All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.
We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.
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Generous annual leave – 32 days plus bank holidays! With the option to buy additional days.
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.
Wellbeing – your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.
Team Salford – join us here in Salford and be part of one of the UK’s fastest growing universities. Most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
About Us
Job Description
Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.
All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.
We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.
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