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Job Purpose Summary
As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team, you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround as part of the Service Desk team.
The purpose of this role is to provide an excellent IT service to Thames Water Employees and Contractors, using different communication channels and providing onsite support through our Digital Drop-in Clinics at Primary locations.
The team will establish and execute a strategy for Digital User Services, building, maintaining, and supporting it as required to meet business requirements as well as using a shift left methodology to utilise more automation, self-service and provide efficient services to our users.
We are also adding additional services to Critical sites, plus attending roadshows and support smaller mobile sites. This is part of our Digital Drop-in clinics that will have empowered and skilled agents in place onsite to get users back up and running as quickly as possible.
This is a chance for you to work in our innovative creative office space where you will be able to visually demonstrate your skills, ideas, and insights openly. This is a challenging role which requires you to help deliver the best next generation services to all our customers. Working within our team will enable to you to make a difference and take advantage of fantastic career progression and opportunities within the IT department.
Main Accountabilities / Outputs
Qualification and Experience required
Personal Attributes required
Job Types: Full-time, Permanent
Experience:
Work Location: In person